Dream Big - Join Urban Italian Group!
The position is located in Sweden, with potential to relocate within the organisation in the future.
The restaurant group was founded in 2017 and has since then grown organically, doubling the size of its organisation each year with constant development across all dimensions: quality of food and beverages, hearted hospitality and beautiful interior spaces.
If you're an experienced hospitality professional with a hunger for growth and leadership, this is your chance to make your mark, build high-performing teams, and shape the future of hospitality in Sweden.
Our Restaurants:
Basta – Our casual dining restaurant brand, offering great guest experiences in beautifully designed places, focused around great value for the guests.
Instagram
Florentine – Florentine on the other hand is an international upscale casual dining Trattoria offering culinary experiences in a glamorous setting straight from the Italian movie scene.
Instagram | Instagram Marbella
Exciting Future Growth:
- Basta is expanding to 18 locations in Sweden by 2030.
- Florentine is continuing its international expansion, with targets including Madrid, the Middle East, Oslo, and beyond.
- Trattoria Giorgo's, a new multi-unit Italian concept launches in late 2025.
- Villa Valentina, a modern Spanish tapas restaurant set to open in Stockholm by spring 2026.
Culture and values:
We value everyone within our team and are really grateful you are here. We believe each of us contributes to the well being of our ecosystem. This goes beyond just serving people, we take them in and truly look after them; guests and team alike.
Our core values: Passion, Trust, Entrepreneurship & Authenticity are our guiding light in everything we do.
About You & The Role
As Operations Manager, you’ll lead and support restaurant teams to deliver strong results, outstanding guest experiences, and operational excellence. The role blends hands-on operational leadership with strategic business planning, driving performance across P&L management, team development, & guest experience.
Who You Are:
- Leads by example in fast-paced environments
- Experienced with large teams in high-volume venues
- Passionate about training and developing others
- Obsessed with delivering top-tier guest experiences
- Quick-thinking and solution-oriented under pressure
- Promotes a positive, people-first team culture
- Driven to boost operations, results, and performance
Key Responsibilities:
Financial & Operational Performance:
1. Take full ownership of each restaurant’s P&L, with focus on:
- Labour costs and productivity
- Cost of goods, ensuring alignment with HQ-set theoretical food & beverage costs
- Identifying and eliminating losses, wastage, and inefficiencies
- Managing and optimising all variable costs
2. Drive revenue through proactive planning, local initiatives, and ensuring service
efficiency
People & Leadership:
- Recruit, onboard, and develop strong, motivated teams
- Conduct performance reviews and support team development
- Plan staffing according to season, sales, and business needs
- Coach and prepare future leaders through training and succession planning
- Ensure staff well-being and manage HR processes in line with Swedish labour law
Guest Experience:
- Achieve and continuously improve NPS, Google Reviews, and internal guest satisfaction KPIs
- Ensure consistent delivery of UIG service standards across all restaurants
- Support GMs in handling guest feedback and maintaining a guest-first culture
Compliance & Standards:
1. Ensure all restaurants operate in compliance with:
- Labour law and employment regulations
- Food safety and hygiene legislation
- Alcohol legislation
- Health & safety regulations
2. Maintain responsibility for site maintenance and upkeep, ensuring operational readiness at all times
3. Oversee seasonal operational tasks, such as terrace setup and closures
Business Planning & Growth:
1. Collaborate with HQ and Director of Operations on quarterly business planning for each site, covering:
- Recruitment pipelines
- Revenue-driving initiatives
- Seasonal staffing and housing needs (apartments for seasonal staff)
- Support openings, renovations, and brand rollouts as required
Your Benefits & What to Expect
- Individual salary according to agreement
- Best on the market growth opportunities
- Regular performance reviews and salary evaluations
- Full onboarding, cross training and tailored career development plan
- International trips and possibility to work abroad
Our Trophy Cabinet
- Diversity price 2023 (51 different nationalities within our family)
- Top 10 most booked restaurants in Stockholm 2023
- Best Sweden's Vegan Pizza 2024
- Sweden's Best F&B Concept 2025
- Best Restaurant in Marbella 2025: awarded by Vogue Spain for our rooftop concept Cielo by Florentine
