Position Overview
The Deskside Technician – End User Computing is responsible for providing onsite technical support, troubleshooting, repair, and preventive maintenance of end-user computing equipment and peripheral devices across corporate locations. This role requires a strong ability to analyze hardware and software issues, apply sound judgment in problem-solving, and deliver effective end-user support in alignment with organizational policies and service-level agreements (SLAs). The technician will act as a liaison between customers, internal departments, and IT teams to ensure timely issue resolution and reliable end-user experiences.
Key Responsibilities
- Deliver onsite deskside support to authorized users, ensuring incidents and requests are resolved within agreed SLAs.
- Diagnose and resolve issues related to end-user computing (EUC) equipment including desktops, laptops, monitors, and peripherals.
- Perform proactive and reactive troubleshooting to identify recurring problems and prevent future incidents.
- Assist users with connectivity issues, including LAN, WAN, printing, and file services.
- Provide support for mobile devices, including setup, repair, and configuration.
- Install, configure, upgrade, and repair end-user equipment and peripherals.
- Provide software troubleshooting (break/fix) and manage the replacement of non-warranty assets.
- Configure and support networked devices such as printers and scanners, including IP addressing and direct TCP/IP output.
- Offer break/fix, warranty, and network support for imaging devices.
- Support mobile computing platforms, ensuring secure configuration and connectivity.
- Provide VIP end-user support for desktop, mobile, collaboration, and communication devices.
- Manage printer configurations, queues, and access requests in compliance with SLAs.
- Maintain accurate, up-to-date problem tracking within incident management systems.
- Collaborate with internal teams and clearly communicate technical updates to both technical and non-technical stakeholders.
- Provide timely and professional feedback on customer requirements and issue resolution progress.
Qualifications & Experience
- Experience: 1–3 years in end-user support or a related IT support role.
- Proficiency with imaging tools such as Ghost and Microsoft Deployment Toolkit (MDT).
- Working knowledge of data backup and recovery solutions, including USMT.
- Hands-on experience installing, upgrading, and supporting Windows 7/10 in enterprise environments.
- Skilled in configuring hardware, software applications, and network connectivity.
- Experience with mobile computing platforms, backup/recovery options, and system monitoring.
- Strong troubleshooting and communication skills for technical and non-technical audiences.
Job Type: 100%
Pay: CHF4’500.00 - CHF4’800.00 per month
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