Give support and service to all internal and external customers: interacting with sales force, distributors, sales team and all internal offices to share and grant correct flow of all information about Clients.
CORE ACTIVITIES:
PRESALES:
- Samples: Order supervision, shipment follow-up
- Communication: Pricelist
- Support during collection presentation
DURING SALES CAMPAIGN:
- Monitoring daily incoming collection orders;
- Checking of order notes, typologies, delivery terms, invoicing data and destinations;
- Opening new customers checking reliability with Credit DPT and Sales Team;
- Updating existing customers master database;
POST SALES CAMPAIGN:
- Checking orders: originals, priorities, delivery address and commissions;
- Monitor missing originals orders;
- Preparation of CSV File and EDI;
- Filing original orders;
- Send order confirmations;
- Managing shipments for assigned portofolio (i.e. prebolle, proforma invoice);
- Managing master instructions in order to satisfy key customer and Department store special requirements (i.e. special handling, labeling; particular documents layout, pick-up or delivery booking instructions) interacting with all company areas involved;
- Dealing with all the procedures in order to solve claims, return and substitution request and credit notes;
- Verify commercial conditions versus order exchange, defected items procedure, mark down contribution;
- Reorders: verify payment terms, commercial condition, release good for shipments and follow the delivery flow;
- POP Materials (i.e. window display, catalogues, special event kits, shopping bags, ect.)
- Shipments recap for agencies;
- Credit and blocks status;
- Analysis on particular commercial request with support of CS Managers;
OTHERS:
- Interacting with agents, distributors and Sales team to exchange information about customers and market situation;
- Direct interaction with customers in order to verify delivery status, advance and postpone shipments and to solve any particular issues as quickly as possible;
- Support to final customer claims;
- Managing and support develop of new Business Model: Push Model, Concession, Consignment and International Channel
Requirements
- Education: at least High School Diploma
- Languages: fluent English and Spanish (both written and spoken). Any other European language will be considered as a plus
- PC Skills: very good in Excel, experience with AS400 will be a plus
- Proactively works, problem solving mind-set, positive attitude
Benefits
- An International, fresh and dynamic working environment
- Balance between work and personal life: Smart Working (Hybrid work model) and Time flexibility;
- Training & Development platform and paths
- Discount on our products both online and in stores
Don’t miss your chance to join a progressive and sustainable global company, which is constantly looking for new challenges and opportunities to grow in a competitive and tough market.
Guess promotes a people-first workspace, where their well-being and their development are part of the history and the success of the brand.
Do you think we’re a good match for you? Apply now to be part of our family!