Customer Service Intern

Give support and service to all internal and external customers: interacting with sales force, distributors, sales team and all internal offices to share and grant correct flow of all information about Clients.

CORE ACTIVITIES:

PRESALES:

• Samples: Order supervision, shipment follow-up
• Communication: Pricelist
• Support during collection presentation

DURING SALES CAMPAIGN:

• Monitoring daily incoming collection orders;
• Checking of order notes, typologies, delivery terms, invoicing data and destinations;
• Opening new customers checking reliability with Credit DPT and Sales Team;
• Updating existing customers master database;

POST SALES CAMPAIGN:

• Checking orders: originals, priorities, delivery address and commissions;
• Monitor missing originals orders;
• Preparation of CSV File and EDI;
• Filing original orders;
• Send order confirmations;
• Managing shipments for assigned portofolio (i.e. prebolle, proforma invoice);
• Managing master instructions in order to satisfy key customer and Department store special requirements (i.e. special handling, labeling; particular documents layout, pick-up or delivery booking instructions) interacting with all company areas involved;
• Dealing with all the procedures in order to solve claims, return and substitution request and credit notes;
• Verify commercial conditions versus order exchange, defected items procedure, mark down contribution;
• Reorders: verify payment terms, commercial condition, release good for shipments and follow the delivery flow;
• POP Materials (i.e. window display, catalogues, special event kits, shopping bags, ect.)

• Shipments recap for agencies;
• Credit and blocks status;
• Analysis on particular commercial request with support of CS Managers;

OTHERS:

• Interacting with agents, distributors and Sales team to exchange information about customers and market situation;
• Direct interaction with customers in order to verify delivery status, advance and postpone shipments and to solve any particular issues as quickly as possible;
• Support to final customer claims;
• Managing and support develop of new Business Model: Push Model, Concession, Consignment and International Channel

Requirements

• Education: at least High School Diploma
• Languages: fluent English and Spanish (both written and spoken). Any other European language will be considered as a plus
• PC Skills: very good in Excel, experience with AS400 will be a plus
• Proactively works, problem solving mind-set, positive attitude

Benefits

• An International, fresh and dynamic working environment
• Balance between work and personal life: Smart Working (Hybrid work model) and Time flexibility;
• Training & Development platform and paths
• Discount on our products both online and in stores

Don’t miss your chance to join a progressive and sustainable global company, which is constantly looking for new challenges and opportunities to grow in a competitive and tough market.

Guess promotes a people-first workspace, where their well-being and their development are part of the history and the success of the brand.

Do you think we’re a good match for you? Apply now to be part of our family!