Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
Technology and people are your passion? Then this could be your new role!
Cloud Solution Architects (CSAs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CSAs provide risk assessments and tuning to operate and optimize a customer’s cloud or on-premise environment.
Responsibilities
As a CSA for Business Applications focused on Dynamics 365 Customer Engagement (CE), you will lead technical strategy and architecture for workloads such as Sales, Customer Service, and Customer Insights. You will drive adoption of AI-infused capabilities including Copilot, Agentic AI, Copilot Studio, and Power Platform integrations.
While the focus is on CE, experience or partial coverage of F&O is welcome. Given the customer-facing and transformation-driven nature of CE workloads, this role benefits from a higher level of seniority and strong business acumen to ensure impactful engagement and leadership.
Key Responsibilities
- Lead technical strategy and architecture for D365 CE workloads.
- Drive adoption of Copilot, Copilot Studio, and Power Platform.
- Deliver production-ready solutions and unblock technical challenges.
- Collaborate with CSAMs, STU, and Delivery Partners.
- Ensure security, resiliency, and performance of CE solutions.
- Support customer skilling and change management.
- Contribute to repeatable IP and Factory delivery models.
Qualifications
- Deep expertise in D365 CE workloads.
- Strong understanding of Power Platform, Azure integration, and AI capabilities.
- Experience with Copilot Studio, Azure OpenAI, or similar tools.
- Proven ability to lead technical engagements and influence stakeholders.