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Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
Technology and people are your passion? Then this could be your new role!
Cloud Solution Architects (CSAs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area. CSAs provide risk assessments and tuning to operate and optimize a customer’s cloud or on-premise environment.
Responsibilities
As a CSA for Business Applications focused on Dynamics 365 Finance & Operations (F&O), you will lead technical strategy and architecture for workloads such as Finance, Supply Chain Management, Commerce, and Project Operations. You will also drive adoption of Copilot, Agentic AI, Copilot Studio, and Power Platform integrations.
While the focus is on F&O, familiarity or partial experience with CE is certainly valued. The nature of F&O implementations benefits from strong business process insight and a high level of technical maturity to support their complexity effectively.
Key Responsibilities
- Lead technical strategy and architecture for D365 F&O workloads.
- Drive adoption of Copilot, Copilot Studio, and Power Platform.
- Deliver production-ready solutions and unblock technical challenges.
- Collaborate with CSAMs, STU, and Delivery Partners.
- Ensure security, resiliency, and performance of F&O solutions.
- Support customer skilling and change management.
- Contribute to repeatable IP and Factory delivery models.
Qualifications
- Deep expertise in D365 F&O workloads.
- Strong understanding of Power Platform, Azure integration, and AI capabilities.
- Experience with Copilot Studio, Azure OpenAI, or similar tools.
- Proven ability to lead technical engagements and influence stakeholders.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.