Channel & Customer Director – Global OTC Category
Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating on our portfolio of global category-leading brands – including Panadol, Advil, Voltaren, Theraflu and Otrivin, supported by strong local growth brands such as Fenbid, Excedrin, Contac and others – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating.
Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating on our portfolio of global category-leading brands – including Panadol, Advil, Voltaren, Theraflu and Otrivin, supported by strong local growth brands such as Fenbid, Excedrin, Contac and others – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating.
And a culture that’s uniquely ours. Care to join us. It isn’t a question. This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.
Overview
Overview
We are currently recruiting for a Channel & Customer Director for our OTC category, based in Nyon, Switzerland.
The Channel & Customer Director – OTC leads the development of best practice guidance to drive superior execution of our portfolio at retail. This position plays a critical role in connecting with the BUs to bring the BU customer/retail issues and opportunities into the Global Category teams, ensuring the strategies and growth plans are well designed and fit for purpose for use by BUs to achieve superior outcomes in retail and ultimately drive category growth. The Channel & Customer Director is tasked with bringing the outside in so we create the most impactful,q growth driving strategies, plans and initiatives for execution through our retail partners, omnichannel, online and offline.
Key responsibilities
- Integrate shopper, channel and customer insights in global category team strategic planning process and innovation development.
- Lead the development of cross-portfolio creative and in store execution, developing pilots and testing plans to identify larger sources of category growth. This should include both global brands and local growth brands.
- Manage the relationship with external agency partners engaged to provide support in the development and execution of relevant customer and shopper material to be activated by Business Units and market teams.
- Lead the efforts to raise overall OTC team capability, level of competitiveness and best practice sharing in customer and shopper engagement. Laise with Region Comex, Portfolio and SSL (Shopper Science Lab) leads to capture best practice and learnings that help further superior execution.
- Collaborate with CBIA, Global Innovation and Market Leads to enable impactful retailer sell-in and activation of our OTC brands. Partner with innovation and brand building teams to deliver best in class activation of gold launches with customers and shoppers.
- Champion OTC sustainability and responsible business programs with Business Units for activation with customers.
- Develop and integrate strategic principles and direction for Out Execute RGM lever including channel strategy, PPA (pack price architecture), category management, merchandising, and shopper marketing.
Basic Qualifications:
- BS/BA degree; MBA desirable
- 10+ Years of progressive sales experience (category management, account management, trade marketing, shopper research) or related.
Preferred Qualifications:
- Experience in global / local CPG as well as exposure to all trade classes (dComm a plus).
- Highly developed presentation skills, interpersonal skills, sales skills.
Why Join Us?
The future of everyday health is changing. And we’re the people changing it. In front of us is an incredible opportunity to go beyond what any of us have done before. And make everyday health more achievable, more inclusive and more sustainable. For more and more people. So, join us, as we build one of the world’s leading consumer healthcare companies. Join us to innovate our category-leading brands. To better understand people’s everyday health needs. To tackle the biggest barriers that stand in their way. To change individual and societal behaviour. Join us to work with colleagues who share your restless energy. To explore your interests. To stretch yourself to do the best work of your career. And join us, as together we build a working experience that encourages us all to lead happier, healthier, more productive lives. The way we see it, every day is an opportunity for better. And we’re going all in to realise it.
Care to join us. Find out what life at Haleon is really like www.haleon.com/careers/
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.
Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.
As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.
Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.
Accommodation Requests
If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.