Customer Service Specialist

The Company

Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.6 billion in revenue and 12,400 employees in 40 countries in 2024. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.

Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA.

Recognized internationally as a market leader in graphite and carbon solutions, Imerys Graphite & Carbon serves a variety of growing industrial sectors including electric vehicles, polymers, engineering materials and refractories. Research and innovation are the drivers of all our solutions, developed at our own laboratories and produced in our own factories equipped using the most advanced technologies.

Part of the Imerys Group, the world leader in mineral-based specialties for industry, Imerys Graphite & Carbon is headquartered in Switzerland with commercial offices and production sites around the globe.

For our Global Sales Department based in Bironico (Switzerland), we are looking for a: 

Customer Service Specialist 

The Customer Service Specialist plays a crucial role in ensuring the efficient and smooth operation of sales administration processes, serving as a key liaison between customers, distributors, and internal departments. This position is responsible for managing customer inquiries professionally, processing orders, providing essential documentation and assistance to maintain high levels of customer satisfaction in line with company procedures.

Key Tasks and Responsibilities:

• Order Process Management

• Customer Master Data and Inventory Management

• Manage and Improve Billing Process

• Manage Customer Communication and Coordination of Customer requests

• Claim Management

• Manage Logistics Process (as per regional organization). 

Requirements:

• Bachelor's degree or equivalent in Business Administration or related field;

• Minimum 2 years of experience in Customer Service, preferably in an industrial or multinational setting; 

• Proficiency in SAP, experience with SAP SAC, SAP HANA or Salesforce CRM is a plus; 

• Customer-oriented approach and above average communication skill;.

• Open-minded and curious personality that appreciates cultural diversity and working in an international environment; 

• Good interpersonal skills, hands on approach, problem solver;

• Fluent in English; proficiency in Italian, German, or French is advantageous. 

We offer an attractive and dynamic working atmosphere in a truly multicultural and multinational environment with competitive compensation and benefits packages.

We apply the collective employment agreement (CEA) for Switzerland’s mechanical and electrical engineering industries, which guarantees the employees of the signatory companies fair and up-to-date working conditions.

In addition, Imerys Graphite & Carbon is very committed to protecting the health of its employees offering a series of advantages aimed at improving safety and a healthy work-life balance. 

The company is dedicated to the continuous improvement of its activities to reduce its environmental impact.

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Only technical issues will be monitored through the below inbox:

recruiting.support@ imerys.com

PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED. 

To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered. 

IMERYS is an Affirmative Action and Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state or local laws.