Service Learning Excellence Manager

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

Global Customer Support (GCS) is the global organization responsible for Technical Services in the Diagnostics Division, which ensures end-user success. lives tomorrow.

As a vital member of the Service Learning Excellence Subchapter, you play a crucial role in developing a comprehensive learning strategy for both technical and core skills, tailored to staff and customers. Your responsibilities include continuously leveraging strategic initiatives to enhance the team's service effectiveness and accelerate business impact, you support and advise the relevant stakeholders on strategic decisions related to training and upskilling of service and customer support roles, including Service Leaders.

• You develop and implement a global learning strategy

• You collect and analyze data from various learning management systems to measure the impact and effectiveness of implemented learning solutions

• You define scalable, inclusive, sustainable and effective learning approaches, together with the rest of the team, including methodologies, content, and shaping the environment and mindset

• You optimize learning processes and incorporate feedback for improvement

• You manage learning budgets and demonstrate ROI for initiatives

• You evaluate and manage vendor oversight, and stakeholder interaction and management inside the organization

• You support the RDA commercialization with tailored learning solutions

• You actively participate in the Service Learning Council and support key decision-making, translating the outcomes into actions for the team, the global training community and the entire Service organization

• You coach and mentor team fellows to support the Subchapter Lead building and continuously evolving a high performing organization

• You have strategic thinking and business acumen skills

• You have strong communication and stakeholder management akills, leadership and team coaching abilities as well as cultural competence and a global mindset

• You have experiences in budget management and ROI analysis

• You bring vendor management and negotiation skills

• You have expertise in learning methodologies and project management

• You have data-driven decision-making skills and proficiency in digital learning technologies as well as knowledge of AI-driven learning tools

Locations: Rotkreuz, Sant Cugat

Are you ready to apply? We want someone who thinks beyond the job offered - someone who knows that this position can be an outstanding opportunity to craft the future of Roche.

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.