Company Description
Cathay Pacific Airways is one of the world's leading airlines with headquarters in Hong Kong and various ports in Europe, America, Asia and Australia. We are a proud member of the OneWorld Alliance. Our reputation is built on a long and traditional history of success and a pure passion for flying. Cathay Pacific carries passengers worldwide but also ensures the smooth transportation of a wide variety of cargo. Our talented employees give their best every day to ensure service & safety for our customers.
Role Introduction
Become a part of our global family and apply for a job at our location (Port) in Zurich / Switzerland, we are located close to the airport. Support our account managers and customers with your knowledge and expertise. Organization & analytical approach are not just words for you but you “live” them and like to be a support all-rounder? - Then apply to us as:
Sales Support Consultant (m/w/d)
Level A (Administrate Assistant) / Permanent / Fulltime 40h / Starting 01.10.2025
internal title: Sales Excellence Executive
Key Responsibilities
- Support Account Managers in sales strategy (Channel Distribution) in their area of responsibility
- Serve as internal & external point of contact for all customer support matters
- Advise / review fares for clients (e.g., travel agencies, companies) and check loading in GDS (Global Distribution System) is correct
- Manage and expand our customer base (SME / Business Plus), including sales support
- Work closely with our central customer care service center in Krakow (CCD), with our Business Insights Analysts (Internal Pricing Team) and with our Fare Loading Department (MSC Mumbai Service Center)
- Provide regular reports and updates between Account Managers and the CCD service center
- Create (ad hoc) analyses and reports, e.g., on revenue accounting for agents/travel agencies
- Deliver internal & external training materials
- Assist Account Managers with fare increases (Corporate Fares)
- Monitor regional B2B site, Cathay Agents in German
- Maintain the SFA (Sales Force Automation) system in Salesforce
- Create B2B communication tools such as FAQs, flyers, presentations, etc.
- Review complaints (ADMs – Agent Debit Memos) for incorrect bookings or refunds
- Handle non-commercial tickets
- Request tickets for senior management for flights with SWISS
- Collaborate closely with IOM (International Organization for Migration) and MSC when booking flights for refugees
- Any other reasonable task as requested
Requirements
- At least 3–4 years of experience in sales support/account management or in sales in general
- Experience in the travel industry, e.g., travel agencies, airlines, etc.
- Strong analytical skills and the ability to derive actionable insights from data
- Excellent GDS knowledge
- German mother tongue, fluent in English; French desired, and any additional language is a plus
- Highly organized, structured, and able to work independently
- A team player who stays calm under pressure and thinks outside the box
- Enjoys creative tasks and remains flexible for the challenges the world presents
- Willingness to travel within Europe for team meetings/events
Personal & Application Information
Sounds exciting to you and perhaps exactly what you are looking for? Great - then we look forward to receiving your written application (cover letter, CV and references) in English to [email protected] . Your application documents will be processed and stored in Germany within the framework of the European Data Protection Act, a solution is possible at any time by request.
