About the job
Ensures the permanence of the reception during the night and ensures the quality of the services offered to clients. Is in charge of welcoming the guest and ensures Check In / Check Out.
Answers the phone at the reception
Prepares the next day’s arrivals (individual and group), prepares the letters addressed to the loyalty program’s members.
Performs the role of bellboy/valet during the night, upon guests’ requests.
Handles requests related to in-room Housekeeping (requests for extra beds, dental kit, etc.).
Checks the lobby’s and public spaces’ cleanliness during the night.
Manages the hotel’s parking’s opening and closing, checks the parked cars and charges the rooms accordingly.
Actively participates in the optimization of sales in his department and the hotel.
Knows perfectly the different types of rooms and their current rates.
Is fully familiar with the brand’s different loyalty programs to register guests.
Ensures the Front Office’s accounting: validation of invoices, collection of payments, preparation of accounting reports for the management.
Makes a report of the night and forwards any request from guests to the Front Office Agents taking over.
- Selon CCNT Hôtelerie
- Possibilité de logement,
- repas offerts, uniformes fournis et entretenus par l'hôtel, formation interne
- Department: Reception
About you
Higher degree in Hospitality Management.
Minimum 1 to 2 years of experience in a similar position in a hotel establishment of the same category (4- or 5-star) and capacity (+200 rooms).
Fluent French and English. Mastering a third foreign language of one of our target markets (Germany, China, India, Italy, Middle East, Netherlands, Russia) is highly desirable.
Excellent computer skills and knowledge of Opera. Autonomy, rigor, reactivity.
Strong people- and service-orientation. Excellent interpersonal and communication skills.
- Languages required: English and French.
The company
This 5-star luxury hotel, newly redesigned by famous New York architect Chi offers amazing views of the Mont Blanc, the highest mountain in Europe, of Lake Geneva and Geneva City. It is a 3-minute walk from the Botanic Garden, United Nations and International Centre of Congress CICG and within a 5-minute drive from Palexpo Exhibition Centre and Luxury Shopping area. Free tram and eco-bus are available for hotel guests.
The spacious and elegant rooms at InterContinental Geneva have free WiFi, free tea and coffee making facilities, are air-conditioned and feature cable TV and a minibar.
Dining options include modern international cuisine and seasonal specialities served in the gourmet restaurant, which features a well-stocked wine cellar and a terrace.
At the bar Les Nations, guests can enjoy a wide range of drinks, listen to live piano music, and browse in books and magazines.
The 400 m² Spa by Clarins offers a complete set of beauty and massage treatments. A steam bath, a sauna and a hot tub are also available. The health and fitness centre is open 24 hours.
Cointrin Airport is 3 km away, and Cornavin Train Station is 2.5 km from the InterContinental. Guests benefit from free public transports in Geneva during their stay.
Job Type: 100%
Language:
- French (Required)
- English (Required)
Work Location: In person
Application Deadline: 03/07/2025
