About Neural Concept
We build technology that enables engineers to solve complex design challenges faster and more effectively. Our platform leverages 3D deep learning to transform CAE data into real-world results, helping top companies in automotive, aerospace, and energy streamline their R&D.
The Role
We’re looking for a Customer Deployment Engineer to lead and oversee the technical onboarding and integration of our platform in enterprise environments. You’ll play a pivotal role in deploying our software as a SaaS solution on customer cloud infrastructure (AWS, Azure, GCP) or on-premise (HPC, VM). Your work directly contributes to customer satisfaction and long-term platform adoption.
This is a highly customer-facing role. We value engineers who are not only technically capable but also excellent communicators, proactive problem-solvers, and trusted advisors to our customers.
If you're passionate about delivering seamless technical solutions and making a real impact, we'd love to hear from you — apply now!What You Will Do
Lead Deployments: Design and implement robust deployment architectures that align with customer IT environments and business goals.
Architect Solutions: Assess customer needs and tailor scalable cloud/hybrid/on-premise deployments using Kubernetes, Docker, and cloud-native tooling.
Customer Engagement: Act as a technical point of contact for customers throughout the deployment process, from architecture to troubleshooting.
Security & Compliance: Own the process of responding to IT and security questionnaires. Ensure compliance with enterprise security and privacy requirements.
Collaboration & Feedback: Work closely with internal teams (product, R&D, platform) to continuously improve deployment processes and modularity.
Documentation & Enablement: Produce high-quality documentation, implementation guides, and internal playbooks.
Who You Are
Education: Advanced degree in Computer Science, Engineering, or a related field (or equivalent experience).
Experience: at least 4 years of hands-on experience deploying enterprise software in cloud and/or HPC environments.
Mandatory Technical Skills: Strong background in Kubernetes, Docker, and/or Singularity, with production experience.
Customer-facing Skills: Experience working directly with customers to scope, deploy, and maintain infrastructure.
Cloud Platforms: Proficient with AWS, Azure, or GCP, including security and networking fundamentals.
Tools: Familiar with Terraform, OAuth2, SAML, Slurm, PBS, and monitoring tools like Prometheus and Grafana.
Mindset: A proactive communicator and strategic thinker who thrives in dynamic, interdisciplinary teams.
What We Offer
A competitive salary - we are growing fast and want our employees to benefit from this growth.
Work with a world-class technology team - our engineers are top-notch!
Global Exposure – You will work with leading companies and researchers worldwide
Ongoing training in technologies
Work with people who care about you - we support each other and care about you so that you can thrive.
Hybrid work options and flexible schedules to support work-life balance.
Important Information
Start Date: ASAP
Location: Jersey City (hybrid)
Travel: Occasional travel to customer sites
Eligibility: Only US citizens and green card holders will be considered for this role.How to apply
Before you send over your CV, just take a minute to fill out our mandatory technical evaluation form.It helps us get a better idea of your skills. We will only consider candidates who submitted the form.
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