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Lead Agent - Customer Service Rep - Full Time

United Airlines
Zurich, Zürich
Vollzeit
vor 1 Woche
Location
Zurich, Zurich, Switzerland
Category
Customer Solutions
Job Id
ZRH00000011
Customer Service
Job Type
Full-Time
Posted Date
06/16/2025

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Please submit CV/Resume in English.

Job overview and responsibilities:
  • Lead, direct and coach vendor personal (agents)
  • Working in Airport Lobby, Gate and ramp supervision
  • Entails working with the ground handler to supervise ramp for all united flights and ensuring vendor compliance with all security requirements and regulations
  • Meeting, boarding flights and assisting customers wherever required
  • Other duties including back-office administration, full operational supervision to ensure the smooth and professional service to our customers, both internal and external
  • Full operation supervision of vendors and ensuring compliance with all security and safety requirements and regulations

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Qualifications

Minimum Qualifications

  • High School Diploma or equivalent school leaving certificate
  • Minimum of 2-3 years previous work experience in airport operations
  • Proven track record of reliability
  • Professional image and appearance
  • Strong communication skills
  • Conflict resolution and decision making, with the ability to lead
  • Fluent in English and German (written and spoken)
  • Flexible approach to work standards and duties
  • Public contact / customer service experience
  • Must be able to live and work in Switzerland without visa sponsorship or support
  • Successful completion of interview required to meet job qualification
  • Reliable, punctual attendance is an essential function of the position
  • Must be able to work any shift/any day including holidays, weekends and/or nights in a 24 hour operation
  • Attendance is required at work location

Preferred Qualifications

  • Bachelor's Degree
  • International GSC qualified
  • Working knowledge of the region
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