Beckman Coulter Life Sciences’ mission is to empower those seeking answers to life’s most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers, who are working to transform science and healthcare with the next groundbreaking discovery. As part of our team of more than 2,900 associates across 130 countries, you’ll help drive our vision of accelerating answers—and our commitment to excellence.
Beckman Coulter Life Sciences is one of 10 Life Sciences companies of Danaher. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Do you want to work in a multicultural, customer focused and fast paced environment? Do you enjoy problem solving to ensure customer satisfaction within a collaborative team? Then read on!
We are currently seeking a Customer Service Representative who will be responsible for providing proactive support to our customers, problem-solving for prompt resolutions, and driving best practices. The position is part of the European team based in Nyon supporting customers across Europe and will focus on our customers in UK and the Netherlands.
In this role, you will be responsible for:
Daily management of customer orders, from booking through to shipment. Collaborating with commercial operations and internal support functions where needed to ensure timely revenue recognition. Addressing customer inquiries and complaints via phone calls or emails. Inquiries may include pricing, stock availability, delivery, and order status as well as product information.
Ensure appropriate communication on order status is shared between customers and field operations. Maintenance of sales product and service contracts. Setting up delivery and/or billing schedules as required. Working closely with commercial operations and internal support functions to drive growth and continuous improvement.
Working together with our credit collection department to resolve disputed invoices. Issuing credit corrections, new invoices and/or customer returns as needed.
The required qualifications for the job include:
Strong customer-focused with extensive experience in customer service function and strong problem-solving skills.
Fluent in Dutch and English written and spoken. Good understanding of French is a plus.
Thrives in dynamic, fast-paced environments and excels at managing high workloads with resilience and efficiency
Experience in using Oracle or similar ERP
Basic understanding of transportation/logistics, including understanding of a freight forwarder tracking system.
Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
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Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
