Biotechnology is rewriting life as we know it, from the medicines we take, to the crops we grow, the materials we wear, and the household goods that we rely on every day. But moving at the new speed of science requires better technology.
Benchling’s mission is to unlock the power of biotechnology. The world’s most innovative biotech companies use Benchling’s R&D Cloud to power the development of breakthrough products and accelerate time to milestone and market.
Come help us bring modern software to modern science.
ROLE OVERVIEW
Benchling believes in putting our customers at the center of everything we do. We strive to provide an exceptional experience for our customers and our users from the first touchpoint, through our implementations, and once they are live. We take pride in our world-class renewal rates, and Account Management is an essential part of this equation. To keep up with our rapidly expanding growth, we are establishing and building a new function of seasoned Account Managers with experience in Life Sciences, who can help grow the organization, develop our processes, and drive execution.
Our Account Manager team works alongside our Professional Services, Product, Sales and technical teams to help our most strategic customers enhance the value of their Benchling investments. Account Managers will engage regularly and strategize directly with our customers to ensure long term value. Alongside the client, they will develop strategies and tactics to understand the health of the client, own renewal negotiations and execution and drive expansion of success packages. Through regular engagements with the clients, Account Managers will identify clients who can benefit from a product or technical subject matter expert related to areas of improvement, and direct them to the approapriate team to drive progress on customer initiatives.
RESPONSIBILITIES
- Build and maintain productive relationships with key stakeholders across Scientific and IT functional areas including customer champions and economic buyers
- Experience managing complex customers with highly technical implementations
- Define and implement customer engagement models throughout the lifetime customer journey to ensure customer satisfaction, governance, expansion opportunity in order to maximize value.
- Ensure strong processes and systems are in place so that trends in customer contraction and churn are identified early, communicated with the appropriate audience, and appropriate follow-up action is taken
- Manage the renewal experience,identify and define client challenges or new scientific business case opportunities aligned with the customers’ objectives and vision with support from the extended Benchling team to client success and avoid contraction/churn.
- Experience negotiating large renewals and expansions in collaboration with sales to drive accurate forecasting around adoption, expansion and retention.
QUALIFICATIONS
- BS or M.Sc. in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering or similar Life Science field with 3+ years experience in Life Sciences, ideally in a lab or research setting
- 5+ years of Account management, Customer Success, Renewal Management, Sales, Professional Services, or Consulting experience in a SaaS software environment with the ability to forge relationships with users, decision makers, and influential stakeholders
- 3-5+ years commercial experience in negotiations utilizing skills to handle contract discussions and ensure favorable outcomes for both the customer and the company
- An understanding of Life Sciences R&D processes and scientific concepts. Demonstrated ability to immediately interface and build trust with Scientists, as well as Director & VP Level Business and IT leaders in top Biotech and Pharma companies
- Excellent communication skills, able to communicate confidently and concisely in verbal, written and presentation formats to all types of audiences
- Self-motivated, independent, adaptable, and can thrive in a fast-paced startup environment
- Ability to travel 10-20% based on customer needs
HOW WE WORK
Flexible Hybrid Work: We offer a flexible hybrid work arrangement that prioritizes in-office collaboration. Employees are expected to be on-site 3 days per week.
COMPANY BENEFITS - EMEA
Benchling takes a market-based approach to pay. The candidate's starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and work location.
Total Compensation includes the following:
- Competitive total rewards package
- Fertility healthcare and family-forming benefits
- Four months of fully paid parental leave
- Home office stipend
- Mental health benefits + wellness stipend
- Learning and development reimbursement
- 25 days vacation days + public holidays
- Company-wide Winter holiday shutdown
- Sabbaticals for 5-year and 10-year anniversaries
- Remote perks including travel to hubs
- In-office perks (Zurich Only - In Office)
- Commuter benefits (Zurich Only - In Office)
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Benchling welcomes everyone.
We believe diversity enriches our team so we hire people with a wide range of identities, backgrounds, and experiences.
We are an equal opportunity employer. That means we don’t discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable federal, state and local law, including but not limited to the San Francisco Fair Chance Ordinance.
Please be aware that Benchling will never request personal information, payment, or sensitive details outside of Greenhouse or via email. All official communications will come from an @benchling.com email address or from an approved vendor alias. If you are contacted by someone claiming to represent Benchling and are unsure of their legitimacy, please reach out to us at [email protected] to verify the communication.
