At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Strategy & Corporate Development

Job Sub Function:

Change Management

Job Category:

Professional

All Job Posting Locations:

Zug, Switzerland

Job Description:

Johnson & Johnson is currently recruiting for a Senior Manager, Change & Business Adoption to be based out of any J&J IM office EMEA or the US including Zug, CH, Antwerp, BE, Latina, IT, or Titusville, NJ.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

United States - Requisition Number: [ R-025013 ]

Belgium and Italy - Requisition Number: [ R-025014 ]

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one “clean” ERP as a standardized platform for growth and efficiency gains. This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

Playing an important leadership role with the J&J Innovative Medicine Transcend team, the Senior Manager will serve as a functional lead for one or more functional process areas and works heavily across the Transcend workstreams as well as directly with business partners , ensuring the effective management of change and business adoption within the their functional scope of responsibility (Make, Plan/Source, Deliver, R&D, Commercial, Finance, AT , etc.).

As a Change and Business Adoption Leader, the Senior Manager will be accountable to end-to-end (E2E) change assessments, impact summaries and business adoption efforts within their scope. They will cultivate a deep understanding of E2E organization and cultivate positive relationships with functional teams and business partners to drive successful change implementation.

Central to their responsibilities is a focus on the human aspect of change by preparing and sharing with the program team and business change artifacts to drive critical discussion tied business processes, systems, technology, roles shifts. Additionally, they will drive business adoption and collaborate with peers in training, and communications to monitor targets and adoption tracking progress for their respective areas.

The Senior Manager will also play a critical role in handling resistance and driving the acceptance of change through proactive engagement and inclusive dialogue. You will build and sustain diverse business partnerships across the Innovative Medicine community, specifically within Supply Chain functional areas, to lead global change initiatives tied to the transformation. If you are a strategic problem solver with a passion for leading change and fostering collaboration, this role offers a unique opportunity to make a significant impact within a global organization.

Key Responsibilities:

• Support workstream execution of change and business adoption strategy for the Transcend program, emphasizing engagement and understanding of Transcend's value proposition across the entire E2E continuum
• Through the facilitation and hosting of workshops, build critical global change artifacts for validation and sign off; such as personas, user journeys, pain points, change impacts assessments and value/experience identification for assigned functional areas (Make, Plan/Source, Deliver, Commercial, R&D, Finance, etc.)
• Collect and measure relevant metrics for owned functional workstreams using global framework, methodology, and ways of working
• Build a comprehensive change story across personas, functions, capabilities and E2E change impact assessments to be brought to bear in business communications at various levels for owned workstream
• Collaborate closely with PMO, Site Enablement, to drive Business Adoption to implement a robust business readiness plan for successful platform migration
• Identify and communicate recommended training areas associated with global change impacts and provide support to adjacent organizations on adoption and communication elements
• Coordinate with workstream leads such as - Site Readiness, Process, and PMO and other Business Adoption leads - to share critical artifacts and findings; as well as track and report progress against targets
• Challenge status quo to ensure process efficiencies and change needed is both realized and business value captured
• Drive appropriate and varying levels of dialogue with process design and business contacts to ensure change impacts are not lost in discussions and can be captured as relevant
• Build partnerships with business, functional, and process leaders to drive successful outcomes associated with the people side of change
• Contribute strategic inputs to the Communications and Engagement Strategy

Qualifications:

Education:

• Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree is strongly desired, preferably with a focused degree in Supply Chain, Business, Marketing, Technology, Engineering, or Organizational Psychology

Experience and Skills:

Required:

• Minimum 8 years of relevant work experience
• Hands-on experience with change efforts, methodologies, and techniques (such as building user personas, journey maps, change impact assessments and change mitigation and realization strategies)
• Demonstrated practical and leadership experience driving large scale transformations and/or business adoption efforts at global scale.
• Experience in Supply Chain, Commercial, and/or R&D functions
• Exceptional communication, negotiation, and interpersonal skills, with ability to deliver succinct messages and influence and engage partners at all levels and drive outcomes
• Exceptional leadership skills with a demonstrated ability to inspire, develop, and lead high-performing teams
• Strong analytical and problem-solving abilities, savvy at identifying risks and devising effective mitigation strategies across complex problems

Preferred:

• Exposure to one or more Supply Chain functions (e.g., Plan, Source, Make, Deliver) and/or Non functional domain (e.g. R&D, Finance, Data)
• SAP or other major ERP implementation experience highly preferred

Other:

• Requires proficiency in English (written and verbal) to communicate effectively and professionally; proficiency in German, Dutch, Spanish, or Italian is helpful
• May require up to 30% travel, domestic and/or international
• Requires the ability, through our flexible work policy, to work on-site a minimum of three days each week, with the option for two remote workdays each week