Infrastructure Supporter – CSV / GMP / German / IT Service
Background:
For our pharmaceutical production and packaging site in Kaiseraugst, we are looking for a motivated, open-minded, and technically skilled Infrastructure Supporter.
The perfect candidate:
The ideal candidate will have completed a degree in computer science and already have in-depth knowledge of Windows servers, as well as IT service management experience. Good communication skills in German and English are also required. Due to the on-call nature of the role, the candidate's home should be within a 60-minute commute.
Main tasks and areas of responsibility:
- Receiving, processing and resolving ICT fault reports, inquiries and change requests
- Incident and Problem Management
- Planning, installation and maintenance of IT infrastructure, including servers, networks and workstations
- Monitoring and optimizing system performance and carrying out
Error analysis and *bug fixes
- Management and installation of applications via a software distribution solution
- Documentation of IT processes and maintenance of IT inventory
- Transferring new GxP requirements into local processes and creating the corresponding process documentation
- Training of employees on IT topics
- Participation in IT projects and system extensions
- Continuous improvement of existing processes
- Collaboration with internal IT partners and suppliers
- Support for audits and inspections
- Regular deployment in the on-call organization (7×24)
Must Haves:
- Completed training in the field of computer science minimum
- Min 2 years of professional experience in IT infrastructure as a plus to the training
- In-depth knowledge of Windows servers, network technologies and virtualization techniques
- Experience in managing systems, applications and infrastructure in the manufacturing and packaging area
- Experience with backup and imaging solutions
- IT Service Management experience
- Experience with CSV & GMP
- Fluent German and English skills are a must (spoken and written)
- Good communication skills
- Dedicated personality with a high level of customer and service orientation
- Teamwork
Nice to Haves:
* GxP and laboratory knowledge
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Reference No.: 924359SBI
Role: Infrastructure Supporter
Industry: Pharma
Place of work: Kaiseraugst
Workload: 100%
Earliest start: 01.10.2025
Latest start: 01.11.2025
Duration: 12 months +
Application deadline : 21.08.2025
Job Type: 100%
Language:
- German (Required)
Work Location: On the road