Client Services Project Manager III

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Unique Opportunity

As a Client Services Project Manager III at Thermo Fisher Scientific Inc. in Allschwil, Switzerland, you will be at the forefront of delivering world-class customer service. This role is not just about managing projects; it's about making a meaningful impact on a global scale. Our Clinical Trials Division is committed to changing lives by ensuring that the right patients receive the right therapies at the right time. With over 4000 employees in more than 15 countries, our work matters every day!

Key Responsibilities

• Independently manages a client portfolio of moderate to strategic or complex projects.
• Leads the delivery of all technical and service aspects of projects and studies for clients, seeking opportunities for process efficiency and creative problem-solving.
• Crafts the preliminary study design and coordinates the study from start to finish.
• Collaborates with key team members within the company and maintains direct contact with internal departments and external customers.
• Ensures continuous communication and high-quality work delivery, coordinating with quality management systems.
• Participates in project meetings at Fisher Clinical or customer sites, representing the business at kick-off meetings.
• Leads and facilitates customer teleconferences, visits, and audits, providing timely customer reports and updates.
• Collaborates with Quality Assurance/Regulatory personnel to resolve Problem Reports.
• Translates customer needs into quotations and monitors and amends the quote and budget as needed.
• Provides accurate and timely financial forecasting and reporting.
• Ensures revenue recognition for projects and verifies final production information before invoice release.
• Participates in cross-functional business process improvement activities.
• Collaborates with the account manager to improve customer happiness.
• Applies GXP standards in all areas of responsibility.
• May train, mentor, or lead new colleagues on the team.

As Demonstrated By

Project Management

• Manages several medium-sized and/or complex active projects independently.
• Structures projects in line with client strategy, identifying needs, establishing goals, defining resources, and tracking performance.
• Diagnoses project challenges proactively, developing solutions with minimal guidance and mentoring team members.
• Defines, tracks, and manages budgets and revisions to reflect scope changes and commitments.
• Understands customer contract terms and skilled in negotiation techniques.

Client Relationship Management

• Performs comprehensive need analyses, understanding the customer's target market and value proposition.
• Knowledgeable of Thermo Fisher's solutions portfolio and communicates the company's value proposition in relation to the competition.

Technical Knowledge

• Leverages and interprets data independently to ensure successful project results and customer happiness.
• Leads projects efficiently in different systems, maintaining accountability for outcomes.
• Advances work process efficiency and effectiveness.

Project Management Leadership

• Seeks mentorship and guidance for personal development and strengthens project management skills.
• Ensures clear, focused communication using the most appropriate medium.
• Collaborates on solutions to problems, aligning timelines among cross-functional teams.
• Takes ownership of project results, encouraging team respect and ensuring agreement on the vision.

Key Requirements

• Bachelor's degree or equivalent experience.
• 4 to 5 years of experience in project management or client-facing roles; experience in a pharma environment preferred but not required.
• 3 years of experience acceptable with an advanced degree.