Service Sales Manager (m/w/d)

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Location: The role may be based at any of our Otis offices within Switzerland. See the list of our branches here: Otis Schweiz

Objectives of this role 

• Achieve company objectives (share of segment, orders/margin growth) by analyzing market and trends, deploying and implementing sales strategies

• Functional leadership of the entire Service Sales Organization of Switzerland in alignment and close collaboration with Operating Territory Leader 

• Implement Sales strategy and drive Sales Excellence programs (sales tactics, sales tools, skills, trainings) to establish an effective and efficient sales organization meeting company sales objectives and priorities. 

• Support Hiring process to select best in class Sales Representatives 

• Train, motivate, coach, advise and develop an effective team of Sales Representatives

• Monitor and manage performance based on KPIs in collaboration with the Regional Managers and Operating Territory Leader

Responsibilities 

• Execution of the Swiss sales business plan based on an informed assessment of the market, competition and Otis opportunities. 

• Create and execute the annual sales plan 

• Collect, maintain and analyse market data (incl. analyses of losses) and develop actions plans accordingly 

• Define, establish and ensure proper sales pipeline and FC review cadence on all levels (Sales rep, Operating Territory Leader, Regional Manager). 

• Manage Pipeline activities proactively, conduct monthly forecast process, work on ongoing improvement of pipeline quality and forecast accuracy. 

• Manage the sales team including goals setting, performance evaluation, compensation program and employee development. 

• Meet with potential clients and grow long-lasting relationships that address their needs 

• Identify knowledge gaps within the team and develop plans for filling them 

• Develop, communicate, evaluate and track IC scheme and monthly or quarterly sales contests to animate the sales force. 

• Promote a culture that reflects the organization's values and encourages good performance and rewards productivity 

• Plan personal participation in negotiations with the agreement of and consistent with the experience of the salesperson. 

• Enforce all company procedures governing the selling process. Regularly audit the sales force for compliance and take corrective actions as necessary. 

• Take responsibility in rolling-out corporate sales tools. 

• Represent local sales entity in international sales meetings. 

Profile 

• Ideally a minimum of 8 years of experience in progressively responsible roles in a sales-dedicated capacity 

• Proven track record of delivering against sales targets, hitting profitability goals and demonstrating an ability to grow sales over multiple years 

• Strong analytical and persuasive presentation skills and the ability to interact effectively with all levels of employees and management 

• Hands-on mentality, flexibility, resilience personality 

• Willingness to travel across Switzerland 

• Fluent in English and in French or German. Knowledge of the other language is an asset

• Strong project management capabilities 

• Experience in selling industrial products and working in a cross matrix organization are considered as a plus 

Disclaimer  - The above is not an exhaustive list of duties. Additional responsibilities may be assigned. 

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

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