What are we looking for
The Kusnacht Practice is currently seeking a Senior Client Relations and Admissions Manager. In this role, you will be a key contributor in delivering a seamless and highly personalised experience to our Ultra High Net-Worth Individual (UHNWI) clients. From the first inquiry through to post-treatment discharge, you will ensure every step of the admissions journey is handled with precision, empathy, and discretion. Your strong communication skills, attention to detail, and ability to navigate complex client needs will be essential in supporting our mission of excellence in care and service delivery.
Your Responsibilities
- Serve as the primary point of contact for potential clients, responding to inquiries via phone, email, and chat with professionalism and discretion
- Conduct timely and strategic follow-ups to guide potential clients through the admissions decision-making process
- Identify client needs and collaborate with the medical team to create personalized, high-touch treatment plans
- Coordinate and oversee the full admissions process—from initial consultation through treatment planning to discharge
- Manage and support the discharge process, ensuring smooth transitions and appropriate follow-up care
- Preparing offers, invoices, reports, and performance statistics with precision and timeliness
- Build and maintain strong relationships with existing business partners while actively acquiring new ones, including doctors, clinics, and treatment centres
- Represent the organization at events and fairs, professionally promoting services and expanding brand reach
- Support marketing and brand management efforts by providing client insights and contributing to outreach initiatives
You are/have
- Degree in Human Sciences, Psychology, or a related field; a background in healthcare is a strong asset
- Minimum 5 years of experience in a client-facing sales role, ideally within the luxury, healthcare, or life sciences sectors
- Fluent in English (spoken and written) — mandatory. Additional languages are a plus
- Proven ability to engage and convert high-net-worth (HNW) and ultra-high-net-worth (UHNW) individuals into premium service clients
- Demonstrated efficiency, excellent communication skills (both verbal and written), and a professional, dynamic presence
- Strong team player with a goal-oriented mindset and flexibility regarding working hours
- High levels of empathy, confidence, adaptability, persistence, emotional intelligence, and resilience
- Proficiency in MS-Office suite and experience with electronic health records systems preferred
- Eligibility to work in Switzerland
What we offer
We offer a dynamic and supportive international work environment where you will collaborate closely with both clinical and administrative teams. In this role, you will be instrumental in delivering a seamless, high-quality experience for our clients—from initial contact through to discharge. You will thrive in a professional culture that values clear processes, mutual respect, and continuous development, all supported by attractive employment conditions.
Contact Information
If you are interested in this opportunity and feel it matches your skills and career goals, please send us your application in English, including your CV, letter of motivation, salary expectations, and earliest availability.
