Network Operations Manager (f/m/d)

About us:

Kyan Health is an AI-powered enterprise solution that connects employee well-being with measurable business impact. Using predictive analytics, Kyan helps companies monitor and reduce risks like absenteeism, turnover, and presenteeism.

We believe in harmonizing work and life, fostering a positive environment that champions performance and personal growth and well-being at the same time. Our culture thrives on innovation, collaboration, and the well-being of every team member.

Some things we’re proud of

• Building an industry leading solution for mental well-being

• Over 1,000 monthly 1:1 counselor sessions

• 100,000+ users across 32 countries

• Partnered with 200+ licensed psychologists and coaches

• €15M+ venture capital raised from renowned investors

• Awesome benefits, including unlimited access to our Comprehensive Mental Health App

About the Role

We're looking for a Network Operations Manager (f/m/d) to join our growing team. As our next team member at Kyan Health, you will play a vital role in growing and supporting our network of mental health professionals. You will lead efforts in recruiting, onboarding, and maintaining high-quality providers, ensuring a seamless and supportive experience for coaches, psychologists, and therapists. Working closely with the Psychology Operations team, you will manage provider engagement, troubleshoot operational issues, and help foster a connected, high-performing community.

What You'll do

• Build:

  Support the expansion of our provider network by identifying and engaging potential coaches, psychologists, and therapists.

  You will participate in recruiting campaigns, screen applications, and conduct first-round interviews to assess fit.

  Your insights will help shape hiring decisions that align with Kyan Health’s standards and growth objectives.

• Shape:

  Take an active role in onboarding new providers into the Kyan Health network.

  This includes preparing and running onboarding calls, delivering training on our tools and processes, and ensuring providers feel supported and informed from day one.

  You’ll work closely with the team to continuously improve the onboarding experience.

• Maintain:

  Serve as a key point of contact for both users and providers.

  You’ll respond to questions, troubleshoot operational issues, and ensure providers are engaged and informed.

  You will also support community-building initiatives like info sessions, newsletters, and network-wide communications to foster a strong and connected provider network.

• Curate:

  Support the maintenance of high quality within our provider network.

  This includes helping define and communicate quality standards, assisting with regular performance assessments, and contributing to follow-up processes with providers who may require additional support or no longer meet our expectations.

What We're Looking For

Must-Haves:

• Strong passion and excitement for mental health and well-being

• Excellent written and verbal communication skills in English. German is a plus

• Strong interpersonal skills and a professional, empathetic approach when interacting with providers and users

• Experience conducting interviews and/or providing structured feedback is highly desirable

• Proven ability to work independently, take initiative, and manage tasks with minimal supervision

• Highly organized with great attention to detail; able to manage multiple priorities efficiently

• Comfortable facilitating onboarding or training sessions, ideally with prior experience in people-facing or educational roles

• A hands-on, solution-oriented mindset and a willingness to go the extra mile

• Fast learner with the flexibility to adapt in a dynamic and growing environment

Nice-to-Haves:

• Prior experience working in customer support, operations, or with mental health professionals (e.g. psychologists, therapists, coaches) is a strong plus

Why Join Us

• Make an Impact: Your work will directly contribute to improving mental health in workplaces around the world.

• Ownership: You'll have the chance to take full ownership of our data initiatives and shape our dashboard from the ground up.

• Innovative Environment: Work in a greenfield space where your ideas aren't just welcome—they're essential.

• Collaborative Team: Join a supportive team where collaboration and innovation are at the heart of what we do. We are an easy to work with & low ego team, and want to keep it like that.

What's In It For You

• Full access to our full scale Mental Health App:

  • Kyan Health AI well-being companion "KAI" and guided meditation courses

  • Unlimited sessions with licensed psychologists

  • Unlimited sessions with ICF certified coaches

• Compensation: Competitive Salary + 25 days of vacation

• Work Environment: Fantastic Office in Zurich

• Flexibility: Hybrid work environment

Interview Process

• Get to know Kyan, Girish (30 minutes Call)

• Get to know your manager, Tiffany (45 minutes Call)

• Case Study Exercise (Tiffany, 60 minutes, on-site)

• Team Interview (Elizabeth, 30 minutes)

• Offer Stage:

  • Meet the founder(s) (30 minutes)

  • Reference check

  • Offer

Please note: We only accept applications submitted through our official Careers Page. Applications submitted via other channels will not be considered.

We are excited to hear from you!

Please note that we do not work with agencies or external recruiters.