- Seeks new opportunities to sell assigned products, solutions and services to installed base customers
- Actively collaborate with account managers for the assigned accounts
- Regularly review contract expiration dates and renewal terms for the entire software solution portfolio
- Develop and Maintain a solid understanding of available market and business opportunities for Lifecycle Services within our installed base customers.
- Utilize territory planning to maximize effectiveness and customer facing selling activities
- Identify and actively engage with existing customers within assigned accounts by promoting unique product solutions and deploying best sales practices
- Maintain and increase the customer base by developing, aligning and supporting the relations between all levels of Emerson’s and the Customer’s organizations
- Understand the customer business drivers and goals
- Actively and productively utilize the available sales processes, including Solution Selling, Critical Site Plans, CRM and Performance Dashboard (Whitespace).
- Continuously forecast the assigned account expectations and update the ongoing business planning tools for Monthly, Quarterly, Mid-Year and Yearly Budget Reviews
- Liaise with Internal and external sales teams in product knowledge sharing, planning and execution activities to continuously improve the customer service levels
- Ethically obtain market intelligence to position Lifecycle Services offerings and Solutions effectively at highest winning margin.
- Maintain the required level of personal skills and knowledge required to excel in all aspects
- Negotiates with Customers Service Contracts within the agreed Delegation of Authority including discount, price, and volume structures.
- Maximizes both “face –to-face-time” and other remote communication possibilities (phone, mail etc.) with customers and leverages our Inside Sales and Operations team to execute activities
- Delivers an accurate order forecast through CRM to give visibility to future business. Active usage of sales productivity tools like CRM, DMS
- Adheres to Business Ethics stipulated by Emerson
Who You Are:
You are the first to spot possible future policies, practices, and trends in the organization, with the competition, and in the marketplace. You consistently apply a business driver and marketplace focus when prioritizing actions. You adjust communication content and style to meet the needs of diverse collaborators. You model and encourage the expression of diverse ideas and opinions empowering your team. You serve as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts.
For This Role, You Will Need:- Solid Field Sales experience with proven track record in winning projects and services
- Knowledge of Lifecycle Services for MES / ISW / DCS / SIS / PCS
- English fluency to business standard essential
- Computer literacy essential with proficiency in Microsoft Office applications (Teams, Excel, Word and PowerPoint) essential
- Relationship building, communication, influencing, negotiation, and customer service skills
Preferred Qualifications that Set You Apart:
- Previous experience working with the life science industry is very helpful;
Our Offer to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
