LANG Beverages is on a mission to reduce single bottle use for water and healthy beverages. Purified, mineralized mineral water and healthy drinks, directly from the tap.
More than half a trillion litres of bottled water are consumed worldwide every year. This is not sustainable. We have a huge opportunity to change this.
After 12 years of development, miniaturising the processes of large bottling plants, we are now ready to launch our revolutionary water filtration and beverage solution globally.
Having developed a market leading technology and production process for water filtration, mineralization and drinks delivery, with all the challenges that it entails, the time has come to move from development to growth. Over the past two years we have been soft-launching, testing our products with customers and ironing out all the early issues that come with new technologies. Our plan is to launch and roll out our product range in Europe and the US in 2025.
Your Role:
We are looking for a Junior Customer Service Manager who combines strong operational capabilities with a strategic customer care mindset.
The ideal candidate will be able to work independently and actively contribute to creating a consistent and modern customer experience focused on satisfaction and and long-term engagement.
Experience in e-commerce b2c, Amazon.
Key Responsibilities:
- Independently manage customer service activities across all channels (ticketing, email, social media), ensuring timely, professional, and complete responses.
- Organize and optimize operational workflows related to returns and complaints.
- Handle customer support in multiple languages: English, Italian, French, German, and Spanish.
- Support and train resources, especially in times of increased volume.
- Monitor service KPIs, identify recurring issues, and collaborate with the Marketing and E-commerce departments to develop and implement improvement strategies.
- Identify and introduce new technologies, digital tools, and customer service trends to ensure continuous evolution and innovation.
- Independently produce and maintain support documentation, FAQs, and standardized responses.
- Coordinate with the repair center for return and after-sales service management.
- Compile periodic reports on customer satisfaction, recurring issues, and service performance to be shared with management.
- Use e-commerce platforms such as Shopify and CRM/ticketing systems efficiently.
Requirements:
- Fluent English is mandatory (written and spoken); additional European languages are a plus.
- At least 3 years of experience in customer service(e-commerce b2c), with a minimum of 1 year in a supervisory or coordination role, preferably in e-commerce, marketplaces, or call center environments. Previous experience in managing outsourced teams or working in a similar setup is preferred.
- Proficiency in digital platforms and knowledge of emerging technologies in customer support.
- Hands-on experience in direct customer interaction and support process definition.
- Ability to create technical and informational content (guides, scripts, FAQs).
- Experience with Shopify or similar platforms; strong skills in Excel and reporting tools.
Soft Skills:
- Leadership and mentoring abilities.
- Analytical thinking and process improvement orientation.
- Accuracy and attention to detail.
- Empathetic and customer-focused communication.
- Stress and priority management.
- Proactive mindset, flexibility, and adaptability.
What we offer:
- Meaningful work with a positive business purpose
- A very dynamic workplace that encourages creativity and does not penalize attempts that do not materialize
- Independent work with clear responsibilities
- An international workplace with opportunities to travel
- Opportunities to grow with the company including, personal development, promotions and remuneration
- Flexibility in terms of scheduling working hours and location (at our office in Balerna Switzerland, remotely in a home office)
How to apply
If you share our vision of creating a more sustainable world and are interested in this job, please apply directly to me by submitting your CV. Please include a cover letter explaining why you are interested in the job and what skills and strengths you would bring to the team.
All of the major bottled water brands are following what we are doing right now. We are the real deal!
Join the team and help us make this a great success!
Industry
- Food and Beverage Services
Employment Type
- Full-time (100%)
Job Types: 100%, Permanent
Benefits:
- Free drinks
- Free parking
- Work from home
Schedule:
- 8 Hour Shift
- Monday to Friday
Work Location: Hybrid remote in 6828 Balerna, TI
