Intern CX Project Manager

Agency :

Job Description :

Your main responsibilities include:

• Analysing user journeys and mapping customer journeys with a view to improving the experience
• Contributing to CX audits (benchmarking, usability, accessibility, tone consistency, personalisation)
• Assisting in the creation of mockups and wireframes in collaboration with designers (Figma)
• Managing web projects (landing pages, website redesigns, interactive content) from concept to launch
• Coordinating content: research, briefing, proofreading, and managing multilingual content with creative teams and translators
• Supporting CRM campaigns: storytelling logic, newsletter production, coordination with tools (Salesforce, Braze, etc.)
• Preparing strategic documents and client presentations (e.g., UX recommendations, performance analyses, optimisation suggestions)
• Collaborating with creative, media, and data teams within the Havas network

Your skills:

• You are organised, thorough, and have strong analytical and summarising abilities
• You enjoy understanding user expectations and turning insights into concrete ideas
• You are proficient with tools like Figma and comfortable using CMS platforms such as WordPress or Drupal
• You are comfortable writing or proofreading content and maintaining consistency in tone and style
• You have an interest in CRM, automation, and newsletters
• You are bilingual in French and English, both written and spoken

And most importantly...

• You are curious, motivated, and eager to learn in a stimulating environment
• You enjoy working in a team, asking questions, and actively participating in discussions

Contract Type :

Here at Havas across the group we pride ourselves on being committed to offering equal opportunities to all potential employees and have zero tolerance for discrimination. We are an equal opportunity employer and welcome applicants irrespective of age, sex, race, ethnicity, disability and other factors that have no bearing on an individual’s ability to perform their job.