At Nespresso, we believe that we can elevate the world of coffee to drive a positive impact and be a force for good. We place our people at the heart of our success – all 14,000 of them. To achieve this, we live by four behaviors. We Inspire, we Care, we Act, and we iNnovate. Want to be part of this exciting journey? Join the Nespresso team- Reimagine what coffee can be. Reimagine what you can become.
Position Snapshot
Location: Vevey, Switzerland
Company: Nespresso HQ
Act. Rate: Full-Time, 100%
Type of contract: Permanent contract
What we offer at Nespresso
Exciting opportunities to develop your career your way
Flexible working arrangements - facilitating creativity and collaboration
A culture of diversity, inclusion and belonging where individuality is celebrated, and you can be the real you!
Quality and sustainability at the core of who we are and a critical vision of driving positive change
The opportunity to be part of a B Corp certified company and one of the world’s most trusted brands
Don’t hesitate to connect with us during the recruitment process to learn more.
Position Summary
As an “Innovation Insight Manager”, you will lead the consumer learning plan at Nespresso HQ for innovation projects across our B2C and B2B product lines, including coffees, machines, accessories, and more. Your role will ensure that impactful innovations are effectively brought to consumers worldwide, resulting in highly desirable, differentiated, and viable propositions.
A Day in the Life of an Innovation Insight Manager
- Serve as a strategic partner for the innovation product marketing and R&D teams, ensuring consumer insights are integrated into their innovation journey and heard by cross-functional teams
- Collaborate closely with innovation business stakeholders to identify and prioritize key business questions and requests for insights to facilitate decision-making for HQ projects
- Translate business questions into a comprehensive research plan, partnering with external agencies to develop research projects that address specific business needs
- Challenge preconceived notions from the innovation product marketing and R&D teams regarding consumer wants and needs by leveraging external and internal data, as well as insights from past research
- Monitor fieldwork and data analysis processes alongside marketing and R&D teams, maintaining high quality and research standards throughout
- Interpret research results to provide objective, clear, and actionable findings that enable teams and management to make informed, fact-based decisions
- Communicate results to partners through simple, memorable, and compelling narratives that influence decisions at all levels, including the management board
- Lead the annual Nespresso HQ innovation program in collaboration with selected external partners, focusing on identifying consumer-centric growth opportunities, conducting ideation workshops, and systematically testing high-potential ideas through iterative learning loops
What will make you successful
- University degree in Marketing or equivalent
- Established experience in market research at Nestlé, equivalent FMCG or in major research agencies
- Ad hoc research experience in both qualitative and quantitative in the context of innovation projects, with a strong ability to identify needs and deploy complex research techniques
- Experience in designing research plans and leading projects, including budget management, supplier coordination, and scheduling
- Knowledge and relevant experience in agile project management, creativity and design thinking
- Ability to influence without authority and strong consulting skills
- Strong analytical skills and highly collaborative approach
- Ability to work in a fast-paced, high-energy, innovative environment
- Proficiency in English; knowledge of other languages is a strong plus
Nespresso is committed to the accessibility of its recruitment process. If you require an adaptation during the recruitment process, please do let us know so we can support you effectively. All information will be treated confidentially.
At Nespresso, we’ve built a culture of care and inclusion, making sure everyone can be their bold selves, while growing with the company. We innovate, dare to try, learn and scale up in a fast paced, digital and connected environment. With a diverse workforce made up of over 90 nationalities across 58 countries, you can be a part of an innovative culture, where supportive people help each other. One where anyone is encouraged to challenge the status quo and have an impact on the future for one of the biggest sustainable companies. Whatever your role, you’ll find you can drive real change and spread your enthusiasm. Join the place where you can thrive, you feel, you belong, you are inspired to be and do your best.
