Job description
- Level 1 Support: Handle Service Desk tickets to resolutions within defined SLA by
- Providing technical support and assistance to end-users, resolving hardware, software, and network-related issues promptly and effectively
- Troubleshooting and diagnosing IT problems, identifying root causes, and implementing solutions to minimize downtime and disruptions
- Escalating unresolved issues to the next level of IT Support in Switzerland or Vietnam
- Installing, configuring, and maintaining computer systems (Windows & MAC OS), software, and peripherals to ensure optimal performance and security
- Collaborating remotely with the Group IT team to implement IT projects, upgrades, and system/network improvements
- Providing training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency
- Manage the local IT procurement process & work with various IT suppliers
- Review & update local IT procedures and documentation
- Assists with tracking inventory levels of equipment and materials
- Performs miscellaneous job-related duties as assigned (for e.g. provide IT training to new employees, manage user accounts & permissions)
Our Offer
- A dynamic work and collaborative environment with a highly motivated multi-cultural and international sites team
- The chance to make a difference in peoples’ life by building innovative solutions
- Various internal coding events (Hackathon, Brownbags), see our technical blog
- Monthly After-Works organized per locations
Job melden
