Front Office & Reservations Supervisor (m/f/d)
Location: Dorfstrasse 40, 9108 Gonten
Are you ready for a new challenge in a vibrant, forward-thinking hospitality team? Nestled in the heart of the scenic Appenzell region, our resort combines the charm of a traditional alpine setting with modern Swiss luxury. With a 3-star, a 4-star, and an upcoming 5-star hotel under one roof, this is your chance to help shape the future of a first-class destination.
As Front Office & Reservations Supervisor, you’ll play a key role in delivering exceptional guest experiences and driving operational excellence.
Your Responsibilities
- Ensure the smooth running of day-to-day reception shifts (early and late)
- Oversee front office procedures, identify challenges, and provide hands-on support to the team
- Train and onboard new team members and interns
- Handle complex guest complaints, perform root cause analysis, and support service recovery
- Support the Front Office & Guest Relations Manager in continuous improvement initiatives
- Act as Night Auditor cover when required, including night shifts and daily closures
- Manage and enter room reservations in the Property Management System (PMS)
- Communicate booking and guest-related information across all relevant departments
Your Profile
- Prior experience as a Front Office Supervisor, ideally in a 5-star hotel environment
- Strong organisational skills with a service-oriented mindset
- Emotionally intelligent, solution-focused, and proactive
- Confident under pressure and comfortable making decisions
- Excellent interpersonal and negotiation skills
- Fluent in German and English (spoken and written); other languages are a plus
- Well-presented, with a professional and polished appearance
- Enjoys working with numbers and data
What We Offer
- A unique opportunity to be part of a luxury resort launch featuring two renowned international hotel brands
- Work and live in the picturesque Appenzellerland, ideally located between Zurich and St. Gallen
- Above-average salary and benefits
- 50% discount in our in-house restaurant
- Preferential rates for stays at HotellerieSuisse partner hotels
- Appenzell employee discount card
- Access to a modern team lounge with excellent catering and relaxation spaces
Job Type: 100%
Pay: CHF58’000.00 - CHF65’000.00 per year
Schedule:
- 8 Hour Shift
- Day shift
- Monday to Friday
- Night shift
Application Question(s):
- What's your earliest start date?
- What's your email and phone number to be used in a potential interview?
- What's your level of German?
- What's your level of English?
- Are you happy working as a replacement for the Night Auditor and in his absence doing the night shift including daily closing?
- What is your expected annual salary (CHF) brutto including the 13th month?
- Are you happy working fully onsite in Gonten and do you require accommodation?
Work Location: In person
