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Client Services Project Manager I

Thermo Fisher Scientific
Bezirk Arlesheim, Basel-Landschaft
Vollzeit
vor 2 Tagen

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Job Description

Key Responsibilities

  • Partner with clients and the internal project management team to support study success, which may include meetings at Thermo Fisher Scientific sites or client premises.
  • Assist in setting up and maintaining study filing systems, ensuring accurate records and adherence to quality management systems.
  • Collaborate with the Project Manager to ensure all Fisher Clinical activities align to meet customer and study requirements effectively.
  • Coordinate and communicate all relevant activities, both internally and externally, to ensure services and products are ready for study commencement or as required by the customer.
  • Apply appropriate project planning tools to communicate achievements and critical path activities and responsibilities.
  • Build and support the creation of operational documentation using internal systems, including GMP operational documentation. Construct bills of materials and coordinate the creation and review of billing packages.
  • Provide back-up support to the Project Team, ensuring smooth operations.
  • Collect all information on a study design, including accurate label texts, coordination of packaging materials and tools, label translation, batch documentation production, logistics coordination, and writing distribution orders and GMP instructions.
  • Apply GXP in all areas of responsibility to maintain high standards.

As Demonstrated By:

Project Management

  • General understanding of project plans and timeline management with a demonstrated track record for task delivery to enable achievement of goals.
  • Knowledge of general inventory and billing principles, good documentation practices, and report generation.
  • Identifies and raises project challenges and collaborates with team members or management to resolve issues.
  • Provides backs-up to more senior Project Managers in planning and coordinating functional team activities, timelines and results for each project.

Client Relationship Management

  • Maintains a general understanding of Thermo Fisher's solutions portfolio and strategy within the industry.
  • Partners with team members on special projects, reports and meeting preparation including generation of meeting agenda and minutes, scenario planning, timeline monitoring and system management

Technical Knowledge

  • Performs basic data analysis functions with assistance from senior team members as required to ensure successful project results and customer satisfaction.
  • Records and tracks project data efficiently in different systems and maintains accountability for data accuracy, reporting and timeliness.

Project Management Leadership

  • Seeks mentorship and guidance to drive development and further strengthen project management skills.
  • Communicates information in a timely manner, understands boundaries, respects differences and addresses challenging situations appropriately.

Key Requirements:

  • Education: Bachelor's degree or equivalent
  • Years of Experience: 2+ years of relevant client facing work experience
  • GxP environment experience is beneficial
  • Fluent English knowledge
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