Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
As a Client Director at ServiceNow, you will be responsible for producing new business within a defined set of our largest existing Financial Services accounts in the Swiss market. You will lead executive relationship management, acting as a trusted advisor who deeply understands each client’s unique challenges and strategic objectives.
In this role, you’ll drive engagement at the C-level using consultative selling skills to shape and close large, complex deals. You will develop and execute comprehensive account strategies and territory plans, working in close collaboration with cross-functional teams—including Solution Sales, Solution Consulting, Support, and Professional Services—to deliver AI-powered, platform-based solutions that accelerate our clients' digital transformation.
We’re looking for a high-performing, customer-obsessed individual who brings energy, leadership, and initiative. Success in this role requires balancing short-term results with long-term client engagement, managing a customer-focused virtual team, and evangelizing the value of ServiceNow across the enterprise.
What you get to do in this role:
- Provide strategic leadership to clients
- Be the relationship manager between customers and ServiceNow
- Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
- Manage all Executive relationships between ServiceNow and assigned clients
- Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
- Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
- Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
- Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services
Qualifications
To be successful in this role you have:
- Experience applying or evaluating AI to enhance workflows, decision-making, or problem-solving—such as using AI tools, automating tasks, analyzing insights, or exploring AI’s impact on the field.
- 7+ years of experience in client management, aligning account strategies with revenue opportunities across global enterprise accounts
- 2+ years in a Client Director or equivalent role, with a proven track record of multi-million-dollar sales success and executive-level relationship management
- Consistent track record of selling complex enterprise software to C-level executives, particularly within the Financial Services industry
- Strong point of view on industry trends and the ability to craft compelling narratives around digital transformation in Financial Services
- Excellent communication and executive presence, with the ability to convey leadership, confidence, and clarity across presentations, written content, and high-level meetings
- Expertise in building and executing account strategies and operational plans for large, complex global accounts
- Proven ability to accurately forecast and achieve revenue targets in strategic sales environments
- Solid experience across IT Service Management, HR, Security Operations, Customer Service, and IT Operations Management, within software or IT sales organizations
- Strong leadership skills in managing virtual and matrixed teams, collaborating closely with Solution Sales, Consulting, Support, and Professional Services
- Ability to understand and translate broad, enterprise-level business and IT needs into strategic, high-impact solutions
- Willingness to travel up to 50%, depending on geography and customer needs
- Fluent in German and English
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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