Application and Service Manager

At ABB, we help industries outrun – leaner and cleaner. Here, progress is an expectation – for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy – growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

We are looking for an IS Application Manager to join our Motion IS team. In this role, you will take end-to-end responsibility for local applications from both support and development perspectives. You will ensure service quality, align with business needs, and maintain high end-user satisfaction. This is a unique opportunity to shape the digital landscape of ABB’s operations while working in a collaborative, cross-functional environment.

This role is open globally, but location is set in Poland (Lodz or Krakow) or in Germany (Mannheim or Berlin) or Switzerland (Untersiggenthal).The work model is hybrid #LI-hybrid.

Key Responsibilities

• Manage the application delivery team, operations, license monitoring, releases, change and vulnerability management and roll-out support, including coordination with external suppliers and service providers.

• Own the resolution of incidents, changes, or projects that significantly impact the local systems landscape.

• Ensure application services meet customer needs, following the Service Level Management process framework.

• Support the creation and execution of the application budget, delivering activities within agreed schedules and costs.

• Build and maintain the roadmap of the application in collaboration with the application's owner.

• Define and lead actions to improve service quality and alignment with business needs, including service review meetings and power user engagement.

• Communicate with stakeholders to update status, resolve issues, and manage expectations for assigned applications.

• Identify new opportunities for services and maintain relationships with application vendors and owners.

Qualifications

• 3–5 years of experience managing applications/services or leading implementation projects/processes.

• Strong understanding of IT service management concepts (ITIL) and their interconnections.

• Solid knowledge of business processes and requirements engineering.

• Strong negotiation, facilitation, and consensus-building skills.

• Technical understanding of application architecture and functionality.

• Experience translating business requirements into IT system implementations.

• Familiarity with Microsoft Power Apps services is a plus.

• Excellent communication and stakeholder management skills.

What’s in it for you?

You’ll be part of an IS team driving digital transformation across ABB Motion Local Divisions. You’ll have the autonomy to shape application services and the opportunity to work with cutting-edge technologies and cross-functional teams. Your work will directly contribute to improving operational efficiency and customer satisfaction.

About ABB Motion

ABB Motion, a global leader in motors and drives, is at the core of accelerating a more productive and sustainable future. We innovate and push the boundaries of technology to contribute to energy-efficient, decarbonizing, and circular solutions for customers, industries, and societies. With our digitally enabled drives, motors, and services, we support our customers and partners to achieve better performance, safety, and reliability. To help the world’s industries outrun – leaner and cleaner, we deliver motor-driven solutions for a wide range of applications in all industrial segments. Building on over 140 years of domain expertise in electric powertrains, our more than 22,000 employees across 100 countries learn and improve every day. https://go.abb/motion

We value people from different backgrounds. Could this be your story? Apply today or visit https://careers.abb to read more about us and learn about the impact of our solutions across the globe.

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