Service Manager

Switzerland - Zürich Operations Personal & Corporate Banking

Job Reference #

267156BR

City

Zürich

Job Type

Full Time

Your role

Do you have an entrepreneurial mindset and are you eager to understand and fulfill our clients’ needs? We are looking for a inclusive, open minded and fun person to join our Service and Functional Change Management Team.

To succeed, the following is key:

• drive the organization forward by working with purpose and passion.
• put the client experience at the center of what we do and connect across the organization,
• support Digital Transformation through the re-imagining of how we work, and how we bring our services to UBS's clients. Identify opportunities for automation and process improvement
• develop product strategy in line with market, regulatory and technology trends
• service & product development through monitoring and understanding client, regulatory and market changes
• prioritize and manage book of work with key stakeholders

Your team

In Operations we are the experts in how the firm operates.

You will be working as service manager within Client Lifecycle & Servicing, P&C Operations in Zurich where you will be working with Operations teams all over Switzerland managing services and processes both from a change as well as from a maintenance perspective. The role also requires you to build a strong network across the firm to ensure efficient and effective front to back processes.

Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

Your expertise

• natural understanding of processes and ability to find improvement potentials
• team player with an enthusiastic and proactive personality, an agile mindset and strong analytical and problem-solving skills
• strong active listening and communication skills to build networks and partnerships at all levels
• fluent in German and English

About us

UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.

With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?

Join us

At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.

From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?

Contact Details

UBS Business Solutions AG

UBS Recruiting

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.