- Plan and execute qualitative and quantitative research, usability tests, and interviews to gather insights about user needs and behavior.
- Analyze and synthesize research findings to identify pain points and opportunities for improvement.
- Set up and gather quantitative user behavior data to support informed design decisions.
- Develop and maintain customer personas and journey maps that reflect the motivations, needs, and behaviors of our global audience.
- Communicate research findings and insights to stakeholders across the organization to drive data-driven decision-making.
- Collaborate with designers and PMs throughout the product lifecycle.
- Evaluate design impact through ongoing testing and analysis.
- Advocate for the customer and promote a research-driven culture.
- Build scalable, efficient research practices and tools.
- 3+ years of experience conducting user research, ideally for digital products in travel, education, or experiential learning contexts.
- Comfortable working independently and prioritizing research in a fast-paced, agile setting.
- Experience creating personas, journey maps, and insight repositories.
- Strong analytical skills and experience with both qualitative and quantitative research methods.
- Experience with A/B testing and statistical analysis.
- Familiarity with design thinking and user-centered design principles.
- Excellent communication and collaboration skills—you make research findings resonate.
- Proficiency in using research tools such as usability testing software and data analysis platforms.
- Fluency in English (spoken and written).
- Valid work permit or permission to work in Switzerland.
- A passion for language learning, cultural exchange, and global education is a strong plus.
- A clear conscience—your creative work here genuinely makes the world a better place.
- The chance to work with an amazing team of designers, academics, and product people.
- Opportunities to tackle global-scale challenges.
- Exposure to unusual creative problems and mediums.
- This is a full-time, on-site role based in our Zürich office (Selnau).
- We value in-person collaboration, and our office is designed to support both focused work and team interaction.
- You’ll be part of a vibrant, international community where face-to-face connection is part of the culture, not just the job.
- Free on-site gym with fitness and wellness classes.
- Regular social activities with a provided budget.
- Annual tuition reimbursement for career development.
- Discounts on a wide range of local restaurants, shops, hotel stays, and EF products.
- Discounted passes to local destinations and tourist hot spots.
- On-site subsidized crèche/daycare.
- Travel opportunities.
About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.
EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and/or reference checks, as applicable.
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