Uzwil, Switzerland
Permanent
80-100%
Onsite
01.07.2025
The Quality Manager is responsible for the quality control of Technical Product Information according to writing guidelines and norms.
This includes but is not limited to monitoring and inspecting content; working closely with the Tech-nical Writers in the team; reporting on all quality-related issues and training of Technical Writers.
This is where you'll excel
- You oversee the correction and review of documentation created by the local Technical Writers.
- You establish, improve and update writing guidelines for English content creation.
- You troubleshoot issues with technical writers, create effective solutions, and ensure proper support for the Technical Writers in the team.
- You assume the responsibility for quality and standards as an ambassador.
- You assume responsibility for creating and updating documentation included with products based on norms and company-internal standards.
- You coach and mentor junior technical writers and onboarders across different businesses and conduct training courses for new onboarders.
- You complete timely and accurate audits; report on findings.
- You ensure all relevant regulations, work rules, and quality procedures are followed on the department.
These are the skills you'll need
- You possess a high level of technical expertise.
- You have advanced user knowledge in XML-based editing systems, preferably ST4 and have knowledge of media editing.
- Excellent knowledge of written and spoken English.
- You focus on service and customer-orientation and a commitment to quality.
- You can work on a team and independently, and have good communication skills, and a sociable demeanour.
- You are willing to work with international teams, with sound intercultural skills & understanding.
- You have the ability to convey difficult concepts in a simple and understandable manner.
- 10 – 15 % of travel for onsite training.