Senior Cloud DevOps Engineer

Job Description:

We Dream. We Do. We Deliver.

About Merkle

Merkle, a dentsu company, powers the experience economy. For more than 35 years, the company has put people at the heart of its approach to digital business transformation. As the only integrated experience consultancy in the world with a heritage in data science and business performance, Merkle delivers holistic, end-to-end experiences that drive growth, engagement, and loyalty.

Merkle’s expertise has earned recognition as a “Leader” by top industry analyst firms, in categories such as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management. With more than 16,000 employees, Merkle operates in 30+ countries throughout the Americas, EMEA, and APAC. For more information, visit www.merkle.com.

We offer flexible and hybrid work environment.

In this role, you will be reporting to our Cloud Solutions Manager.

Here are some of the exciting tasks awaiting you:

• Design, build, and manage cloud infrastructure solutions on AWS, focusing on scalability, reliability, and performance.
• Implement infrastructure as code (IaC) using tools like Terraform.
• Automate deployments, operations, and monitoring to reduce manual work and improve consistency.
• Enhance CI/CD pipelines to support faster, more reliable software releases.
• Provide Level 3 operational support for critical applications, helping troubleshoot and resolve complex incidents.
• Monitor application and infrastructure health, ensuring visibility and quick response to issues.
• Coordinate infrastructure maintenance and upgrades with minimal disruption.
• Document processes, incidents, and recurring issues in a shared knowledge base.
• Work closely with engineering, support, and infrastructure teams to ensure smooth delivery and operations.
• Contribute to improving support processes, automating repetitive tasks, and streamlining incident handling.
• Participate in Agile ceremonies (stand-ups, sprint planning, reviews) and keep work items up to date in Jira.
• Stay informed on new technologies and best practices in cloud, DevOps, and application operations.

A mix of the following is the person we are looking for: 

• 5+ years of experience managing cloud infrastructure in AWS environments.
• Strong background in Linux and/or Windows server administration.
• Experience with automation and configuration tools like Terraform, Ansible, or similar.
• Proficient with container technologies such as Docker and Kubernetes.
• Solid understanding of application architecture, APIs (including event-driven systems), and cloud-native design.
• Hands-on experience with Datadog, Newrelic or similar monitoring/alerting tools.
• Familiarity with ServiceNow, Jira, and incident management workflows.
• Experience with SQL Server or general database knowledge is a plus.
• Proven skills in CI/CD pipelines and DevOps automation.
• Good understanding of security best practices and cloud networking principles.
• Collaborative team player with strong communication skills.
• Experience working in Agile/DevOps teams.
• Fluent in English.
• Degree in computer science, IT, or relevant experience.

Additional information

Global Reach with Local Expertise: Join a network that spans 145 countries, with over 70,000 talented employees. Collaborate with bright minds worldwide and gain insights from diverse industries and markets.

Innovation at Our Core: For over 120 years, we have been pushing boundaries to connect brands with their audiences through cutting-edge technology, creativity, and transformative solutions.

Commitment to Impact: We focus on driving meaningful outcomes for our clients and their communities, whether through increasing revenue, influencing behavior change, or fostering positive organizational culture.

Collaborative Network: Work alongside six global brands all united in delivering highly integrated and scaled transformation solutions.

Some of the benefits we offer:

• 25 days of holidays
• 2 volunteer days for charitable activities
• Mental Health: Benefit from 3 extra wellness days on top of your vacation days and a Mental Health First Aider and Employee Assisstance program to support your well-being
• 40-hour week & overtime compensation
• Flexible working hours model (flextime)
• Independent home office management
• State-of-the-art, creative office space with ergonomically equipped workstations
• Pet friendly offices
• Full access to Dentsu Academy, on-site learning sessions, online language courses
• Learning Allowance: Receive 40 additional hours per year for personal and professional development, on top of statutory educational leave
• Corporate benefits platform
• Referral bonus program 
• Team events: company parties, monthly breakfasts, aperos

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Ready to join the team? Shape your unique career and reach your full potential. Apply now and join us in transforming the future together.

At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."

We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.

#LI-Hybrid

#LI-MERKLE

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