ONE CARE SERVICE AGENT (EXPORT/IMPORT) m/f/d
JOB PURPOSE & PRIMARY JOB RESPONSIBILITIES
As ONECare Service Agent you are responsible for providing frontline responses to queries from our ONECare clients and provide resolutions for service issues that are brought to you through Service Cloud or other channels. You assist our clients of that segment with advice and solutions or educate and guide them in using ONE's growing range of customer self-service tools. In close cooperation with the Customer Administration Team and supported by ONE's growing range of customer self-service tools you contribute to the overall Customer Service experience of our ONECare clients. You provide prompt case management and thereby deliver on agreed targets and objectives.
- Keep abreast on sector and internal knowledge development as well as any changes to SOPs and relevant rules and regulations
- Ensure quality standards and KPI’s are met to maintain
- Continuous review of best working practices to improve effectiveness and productivity
- Correct invoicing and full cost recovery, optimizing revenue
- Ensure compliance with company rules
- Promoting e-commerce platform and self-service tools as applicable
REQUIRED SKILLS AND COMPETENCIES
- A minimum of 1-2 years of professional shipping experience preferably within Customer Service Import and/or Export
- Distinct customer and service focus
- High attention to detail and accuracy
- Advanced skills in Google applications and a strong administrative focus
- Business fluent in English and local language
- Strong digital orientation and growth mindset
- Teamwork and high engagement level
WHAT WE OFFER
- Modern workplace
- Mobile working possibilities (1 day per week)
- Open communication and innovative collaboration
- Career & development opportunities
Located in the office in Basel/Pratteln.