Assist in the creation of an “optimal” Property and Casualty Claims organisation, building on the resources in the network of Hubs in order to create a market leading service proposition to both external clients and internal stakeholders.
As a member of SCOR Global P&C’s worldwide Claims Department the Claims Manager will be
- in charge of all Non-Life Reinsurance Claims emanating from the business underwritten in Cologne (German, North European and South East European markets), Zurich (excluding Global Lines) and Milan
- comply with reporting and control duties towards Senior Claims Management
- Assist Head of UK, Germany, ME&A Claims in the development and delivery of claims strategy for Property and Casualty treaty losses as part of wider group claims strategy
- Assist in the review of resources in hubs / offices within areas of responsibility and make recommendations for change to enhance and optimise service capability and delivery, where responsibility exists or when requested by senior management
- Primarily responsible for all Non-Life Claims deriving from reinsurance treaties underwritten in Cologne, Zurich (excluding Global Lines) and Milan, particularly to ensure
- the adequateness and accuracy of reserves
- that claim payments are only made if coverage under the reinsurance treaties is given and amounts are appropriate
- Assist in the handling of German language SBS claims when required and as instructed.
- Evaluating, developing, reporting on and resolving complex and/or higher value individual claims, ensuring Underwriters are advised of any contractual/legal issues
- Personally direct and coach individual claims teams, where appropriate, ensuring alignment with existing processes and deliver a uniform and enhanced claims service for EMEA Property and Casualty treaty losses
- Approving financial transactions on claims within his/her authority
- Oversee program of audits/reviews both locally and on major accounts to raise level of actuarial confidence in the reserves for the EMEA Property and Casualty area
- Anticipate client needs and expectations and deliver superior customer service
- Plan/prepare and implement annual client visiting/audit plan
- Represent SCOR at internal and external forums
- Report major losses and/or Natural Catastrophe Events to the Claims Operation team consistent with internal guidelines
- Work effectively with others within the Claims department, particularly with other Claims Experts and those staffing Technical Accounting/Administration units, to ensure prompt turnaround and response to internal and external stakeholders
- Analyse claim activity, trends and unusual features communicating with the senior claims management team, appropriate underwriting teams and P&C board where applicable
- Increase the profile of EMEA Property and Casualty treaty claims within SCOR by developing relationships with all senior stakeholders
- Collaborating and assisting in account management, often with other internal departments representatives including Underwriters, TA (Technical Accounting), Pricing and Reserving Actuaries
- Review clauses and wordings in co-operation with Underwriting and the Legal Department
- Liaise and support the claims departments in other SCOR hubs/branches as required and appropriate
- Keep abreast of claims and industry developments/trends in order to maintain a high level of expertise
- Coach, mentor and assist in the training of direct reports and more junior staff where appropriate
- Strict adherence to internal controls and procedures
- Participate in projects as required
- Senior insurance/reinsurance professional Claims handling plus experience of portfolio management
- Extensive experience of the European insurance markets within responsibility
- Experience of managing complex claims within assigned business areas
- Excellent working knowledge and experience of local and exposed territories
- Demonstrate high level of technical competence in the managing and evaluation of claims
- Knowledge of insurance regulation and legislation across affected jurisdictions
- Excellent knowledge of legal principles, policy wordings and insurance market practice relevant to the management, handling and reserving of claims
- Good IT skills including Word, Excel and Power Point
- Trustworthy, honest, high ethical and personal standards
- Outcome focused, self-motivated, enthusiastic and energetic
- Excellent interpersonal, communication and negotiation skills
- Collaborative, teamwork attitude
- Good analytical skills with attention to detail
- Comfortable with dynamic and fast paced work environment
- Can promote SCOR Global Claims Service
- Performs proactively above average in order to set and achieve objectives
- University degree or equivalent further educational qualification from a recognised university or college or alternatively, solid working experience in the industry;
- Relevant professional qualification (preferred but not essential);
- Further vocational training as appropriate
As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying “The Art & Science of Risk,” SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.
Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.
As an international company, our common culture is defined by “The SCOR Way.” Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.
SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.