JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
JLL supports the Whole You, personally and professionally.
At JLL, we shape the future of real estate for a better world. As a Fortune 500 company with annual revenue of $20.9 billion, operations in over 80 countries and a global workforce of more than 103,000, we create spaces, buildings, and cities where everyone can thrive. We are committed to our clients, our people, and our communities to build a better tomorrow through the power of real estate.
Our values of teamwork, ethics, and excellence are at the heart of everything we do. We foster an inclusive culture where diverse backgrounds, experiences, and ideas lead to innovative solutions for our clients. At JLL, we believe in supporting our people's growth and wellbeing, because when our people thrive, so does our business and the communities we serve.
Lab Operations Manager - EMEAAbout JLLJLL (Jones Lang LaSalle) is a leading professional services firm specializing in real estate and investment management, creating rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. Our vision is to be the most connected, creative, and intelligent property services and investment firm. At JLL, we are passionate about helping shape the future of real estate for a better world.
Position OverviewThe Lab Operations Manager for EMEA is a pivotal role within our prestigious technology client account. This position will lead the day-to-day operations of laboratory spaces across the region, ensuring exceptional service delivery while optimizing processes, managing vendors, and driving continuous improvement. As part of our global Lab Operations team, this role combines technical facility knowledge with strong leadership capabilities to create seamless laboratory environments that enable our client's innovation and success.
Core ResponsibilitiesOperations ManagementDrive day-to-day operations of projects within technology labs across the client account
Manage lab operations requests and projects across EMEA technical spaces
Support lab stakeholders with equipment installation, maintenance, and space planning
Coordinate preventive maintenance and respond to urgent maintenance calls
Ensure proper equipment data entry and asset tagging in the Global Asset Management system
Oversee lab renovations, buildouts, and updates throughout EMEA region
Support for onsite and offsite storage coordination of logistic activities
Collaborate with stakeholders to facilitate lab requests and projects from initiation through completion
Take the lead in liaising with the JLL operations teams for office spaces in the same building but not specifically lab related. Maintain a JLL one team approach to solve interface or coordination challenges.
Change ManagementHost and facilitate a comprehensive change management program across EMEA sites
Review all change requests with regional committees
Drive discussions and escalate issues through proper channels
Vendor ManagementWork with third-party vendors to manage projects and services across EMEA
Develop and maintain vendor relationships for consistent service delivery
Oversee contractor compliance with regional regulations and client standards
Implement JLL's Strategic Sourcing processes to optimize vendor performance
Financial ManagementDevelop and manage lab operations budgets for EMEA sites
Process and validate invoices for services rendered
Identify cost optimization opportunities while maintaining service quality
Track financial performance against targets
Utilize JLL's Financial Excellence practices to ensure proper governance
People ManagementLead regional lab operations teams
Provide coaching and development opportunities for team members
Establish clear performance metrics and accountability
Coordinate with global Lab Ops team on best practices and standards
Embody JLL's People First philosophy in all management practices
Client Satisfaction & Service OptimizationDevelop and implement service improvements based on client feedback
Create standardized processes across EMEA sites, regularly review an update for continuous improvement
Conduct regular service reviews with client stakeholders
Identify innovation opportunities to enhance lab operations
Candidate RequirementsExperience and QualificationsMinimum 5+ years of progressive experience managing corporate real estate services or technical facilities
Demonstrated track record in laboratory operations management or specialized technical environments
Proven experience in vendor management, including contract negotiation, SLA development, and performance oversight
Strong financial acumen with experience in budget development, cost control, and financial reporting
Experience leading teams across multiple locations with demonstrated success in people management
Prior experience supporting technology clients or research facilities highly preferred
Experience working in international, multi-cultural environments across EMEA
Technical KnowledgeUnderstanding of laboratory systems, equipment, and infrastructure requirements
Working knowledge of maintenance management systems and asset tracking protocols
Familiarity with change management processes in technical environments
Understanding of EHS (Environment, Health & Safety) regulations as they apply to laboratory settings
Proficiency with project management methodologies and tools
Key CompetenciesStrategic thinking with ability to balance day-to-day operations with long-term planning
Strong communication skills with ability to influence and collaborate across all organizational levels
Problem-solving aptitude with demonstrated ability to navigate complex technical challenges
Client-focused mindset with commitment to service excellence
Adaptability and resilience in fast-paced, changing environments
What You Can Expect From UsCareer growth opportunities within JLL's global platform
Competitive compensation and benefits package
Dynamic, collaborative work environment that values innovation
Exposure to cutting-edge technology environments
Commitment to diversity, inclusion, and belonging
Mentorship from seasoned CRE professionals
Training and development opportunities through JLL University
Support for health and wellbeing through our Total Rewards program
Ability to make an impact on sustainability through our Net Zero initiatives
Being part of a culture that puts ethics everywhere
Our Commitment to Sustainability and Innovation
At JLL, we're committed to building a better tomorrow. As a Senior Facilities Manager, you'll have the opportunity to contribute to our global sustainability initiatives, helping to reduce environmental impacts across our managed properties. You'll also leverage our innovative technologies and data-driven approaches to optimize building performance and enhance occupant experiences.
Growth and Development
As part of the JLL family, you'll benefit from our global reach while working within a supportive local team. We invest in our people through comprehensive training programs, mentorship opportunities, and clear career progression pathways. Our collaborative culture encourages knowledge sharing across our global network, giving you access to best practices and expertise from around the world.
At JLL, we grow and thrive by being inclusive, as diverse perspectives and experiences enable us to deliver the best outcomes for our clients, colleagues, and communities. We encourage applications from people of all backgrounds, abilities, and experiences
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.