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JLL supports the Whole You, personally and professionally.

At JLL, we shape the future of real estate for a better world. As a Fortune 500 company with annual revenue of $20.9 billion, operations in over 80 countries and a global workforce of more than 103,000, we create spaces, buildings, and cities where everyone can thrive. We are committed to our clients, our people, and our communities to build a better tomorrow through the power of real estate.

Our values of teamwork, ethics, and excellence are at the heart of everything we do. We foster an inclusive culture where diverse backgrounds, experiences, and ideas lead to innovative solutions for our clients. At JLL, we believe in supporting our people's growth and wellbeing, because when our people thrive, so does our business and the communities we serve.

Lab Operations Manager - EMEA

About JLL

JLL (Jones Lang LaSalle) is a leading professional services firm specializing in real estate and investment management, creating rewarding opportunities, amazing spaces, and sustainable real estate solutions for our clients, our people, and our communities. Our vision is to be the most connected, creative, and intelligent property services and investment firm. At JLL, we are passionate about helping shape the future of real estate for a better world.

Position Overview

The Lab Operations Manager for EMEA is a pivotal role within our prestigious technology client account. This position will lead the day-to-day operations of laboratory spaces across the region, ensuring exceptional service delivery while optimizing processes, managing vendors, and driving continuous improvement. As part of our global Lab Operations team, this role combines technical facility knowledge with strong leadership capabilities to create seamless laboratory environments that enable our client's innovation and success.

Core Responsibilities

Operations Management

• Drive day-to-day operations of projects within technology labs across the client account
• Manage lab operations requests and projects across EMEA technical spaces
• Support lab stakeholders with equipment installation, maintenance, and space planning
• Coordinate preventive maintenance and respond to urgent maintenance calls
• Ensure proper equipment data entry and asset tagging in the Global Asset Management system
• Oversee lab renovations, buildouts, and updates throughout EMEA region
• Support for onsite and offsite storage coordination of logistic activities
• Collaborate with stakeholders to facilitate lab requests and projects from initiation through completion
• Take the lead in liaising with the JLL operations teams for office spaces in the same building but not specifically lab related. Maintain a JLL one team approach to solve interface or coordination challenges.

Change Management

• Host and facilitate a comprehensive change management program across EMEA sites
• Review all change requests with regional committees
• Drive discussions and escalate issues through proper channels

Vendor Management

• Work with third-party vendors to manage projects and services across EMEA
• Develop and maintain vendor relationships for consistent service delivery
• Oversee contractor compliance with regional regulations and client standards
• Implement JLL's Strategic Sourcing processes to optimize vendor performance

Financial Management

• Develop and manage lab operations budgets for EMEA sites
• Process and validate invoices for services rendered
• Identify cost optimization opportunities while maintaining service quality
• Track financial performance against targets
• Utilize JLL's Financial Excellence practices to ensure proper governance

People Management

• Lead regional lab operations teams
• Provide coaching and development opportunities for team members
• Establish clear performance metrics and accountability
• Coordinate with global Lab Ops team on best practices and standards
• Embody JLL's People First philosophy in all management practices

Client Satisfaction & Service Optimization

• Develop and implement service improvements based on client feedback
• Create standardized processes across EMEA sites, regularly review an update for continuous improvement
• Conduct regular service reviews with client stakeholders
• Identify innovation opportunities to enhance lab operations

Candidate Requirements

Experience and Qualifications

• Minimum 5+ years of progressive experience managing corporate real estate services or technical facilities
• Demonstrated track record in laboratory operations management or specialized technical environments
• Proven experience in vendor management, including contract negotiation, SLA development, and performance oversight
• Strong financial acumen with experience in budget development, cost control, and financial reporting
• Experience leading teams across multiple locations with demonstrated success in people management
• Prior experience supporting technology clients or research facilities highly preferred
• Experience working in international, multi-cultural environments across EMEA

Technical Knowledge

• Understanding of laboratory systems, equipment, and infrastructure requirements
• Working knowledge of maintenance management systems and asset tracking protocols
• Familiarity with change management processes in technical environments
• Understanding of EHS (Environment, Health & Safety) regulations as they apply to laboratory settings
• Proficiency with project management methodologies and tools

Key Competencies

• Strategic thinking with ability to balance day-to-day operations with long-term planning
• Strong communication skills with ability to influence and collaborate across all organizational levels
• Problem-solving aptitude with demonstrated ability to navigate complex technical challenges
• Client-focused mindset with commitment to service excellence
• Adaptability and resilience in fast-paced, changing environments

What You Can Expect From Us

• Career growth opportunities within JLL's global platform
• Competitive compensation and benefits package
• Dynamic, collaborative work environment that values innovation
• Exposure to cutting-edge technology environments
• Commitment to diversity, inclusion, and belonging
• Mentorship from seasoned CRE professionals
• Training and development opportunities through JLL University
• Support for health and wellbeing through our Total Rewards program
• Ability to make an impact on sustainability through our Net Zero initiatives
• Being part of a culture that puts ethics everywhere

Our Commitment to Sustainability and Innovation

At JLL, we're committed to building a better tomorrow. As a Senior Facilities Manager, you'll have the opportunity to contribute to our global sustainability initiatives, helping to reduce environmental impacts across our managed properties. You'll also leverage our innovative technologies and data-driven approaches to optimize building performance and enhance occupant experiences.

Growth and Development

As part of the JLL family, you'll benefit from our global reach while working within a supportive local team. We invest in our people through comprehensive training programs, mentorship opportunities, and clear career progression pathways. Our collaborative culture encourages knowledge sharing across our global network, giving you access to best practices and expertise from around the world.

At JLL, we grow and thrive by being inclusive, as diverse perspectives and experiences enable us to deliver the best outcomes for our clients, colleagues, and communities. We encourage applications from people of all backgrounds, abilities, and experiences

Location:

On-site –Zurich, CHE

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.