Digital Working - Service delivery
This position will be based in Zurich.
Within the Information Systems Department (DSI), the Digital Working (DW) Service Delivery Team in the workstation and telephony domain is responsible for:
- Level 2 and 3 support in the Workstation and User Environment areas
- Level 1 support to users and as interlocutors to collaborate on IT requests or within the context of Projects.
- Granting and revoking access efficiently and accurately, according to business approvals and in accordance with applicable policies, in order to support the productivity of the bank while reducing the risks of voluntary or accidental misuse of identity or rights.
YOUR WORK DAY
Within this team, the EUC 2 / Zurich employee’s mission includes:
- Management and support of the user environment at Level 2 and 3
- User support
- Provisioning of workstations, mobile telephony and support for the Trading Floor
- Participation in securing the Information System
- Understanding security, compliance and operational risk issues
- Processing MyIAM requests (ARM-CH ADM SCM)
- Execution and strict adherence to procedures for granting and revoking access, adherence to deadlines (SLA)
- Handling Incidents, Requests and Changes (ServiceNow)
- Vigilance in ensuring the security of access and immediate reporting of any confirmed or suspected situations that may impact the security of the Bank
Contribute to:
- Documentation of operational procedures
- Quality of service provided to internal clients
- Good coordination and mutual support within the team
- Participation in various IT and business projects
YOUR PROFILE & SKILLS
Professional Skills:
- Windows 10: Advanced
- Active Directory and SCCM: Advanced
- Administration of shares: Expert
- Powershell: Good knowledge
- Package management: Advanced
- Microsoft environment: Good knowledge
- Processing operations and data entry: Advanced
- Ability to organize in the management of an operations flow: Expert
- Ability to understand and integrate the issues of compliance, security and operational risks applicable to this activity
- Experience in supporting workstations and user environments
Interpersonal Skills:
- Analytical skills : Advanced
- Ability to understand, explain and drive change: Advanced
- Ability to collaborate / Work in a team
- Ability to deliver / Result-oriented
- Rigor and precision
- Client orientation
- Strong interpersonal and communication skills
- Adaptability
- Stress resistance
- Priority management
- Organizational and follow-up skills
Languages:
- German: Read, written, spoken
- English: Read, written, spoken
- French: Read, written, spoken
WHY JOIN US?
BNP Paribas in Switzerland is a bank of reference active in Geneva, Zurich and Lugano. It is a major European partner for companies, as well as institutional and private clients. Joining BNP Paribas will give you the opportunity to take part in an authentic company project, in which innovation and career management act as driving forces to help talents emerge, express themselves fully and open up to career opportunities on an international level, by integrating a group that stands as a leader within the Eurozone. Please visit us at BNP Paribas Suisse.
In a changing world, diversity, equity and inclusion are key values for the well-being and the good performance of teams. At BNP Paribas, we wish to welcome and retain all talents, without any distinction: together we will build the finance of tomorrow, innovative, responsible and sustainable.
Finally, we insist on the particular importance of having our employees act daily in a spirit of ethical and professional responsibility.
NB: all terminologies apply in both the feminine and the masculine.