Our entrepreneurial spirit drives us in what we do and what we are passionate about. Our mission is to become the premier health partner in the insurance business. Recognising the need for innovation in the traditional employee insurance model we are set to revolutionize the employee insurance industry. We help companies support people before and after they get sick and to make more of their time. Our insurance solutions reduce monotonous and manual work for employees, doctors, HR & payroll managers. As we strive to lead a technology-driven transformation, we put employees first.
At grape we pride ourselves on our people and our culture. We continue to grow fast and that’s where you come in. Our team is dynamic, diverse and full of creative ideas. Want to join? We can’t wait to get to know you!
🚀 Your role:In this role, you will help manage customers along the full life cycle from onboarding, over growth to renewal. You will support Customer Success efforts by preparing for Business Reviews, tracking performance metrics, and running customer feedback surveys. Additionally, you will oversee operational tasks such as coordinating support tickets, improving our software (Planhat) and evaluating potential new tools.
🔍 What you’ll do:
- Support the Customer Success team in daily operations
- Support in planning and preparing customer meetings such as Business Reviews and projects such as case studies
- Coordinate and manage customer support tickets internally
- Conduct customer analyses such as NPS campaigns to identify areas for improvement
- Create and maintain training materials and support documentation
- Helping to handle invoicing and related administrative tasks
- Assist in optimising and further developing processes in Customer Success
- Evaluate and recommend tools for customer success operations
- Implement and manage tools for measuring and tracking OKRs
🛠️ What you’ll need:
- You are fluent in German, both spoken and written. English proficiency is a plus!
- University level studies (ongoing or completed)
- Ability to work independently and as part of a team
- You’re proactive, with a strategic mindset and a “get it done” attitude to keep projects moving
- You ask questions and communicate insights clearly to drive action
- Strong attention to detail, ensuring accuracy in all tasks
🌱 Empowering workplace: Join a passionate team and an empowering workplace where you are given the ownership, tools, and support to make decisions and take initiative. Together we grow and build innovative solutions.💻 Hybrid Setup: Enjoy the flexibility of our hybrid work schedule, with the freedom to work remotely or from our office in Zurich. On Thursdays, our team day, we meet together in our Zurich office.🌐 Internet Allowance: We give you a monthly internet allowance to help cover your internet costs at home and enable you to work seamlessly from your home office.⏳Flexible Working Time: You can distribute your working hours the way you want to.❤️🩹 Well-being: Work-life balance is important to us and we foster a supportive work environment. We support you with mental health sessions and offer discounts to keep you happy & healthy.🎫 Team Events: Every month we gather for fun and engaging events where we can connect and bond with our colleagues and our teams.✈ Team Retreats: Twice a year we travel somewhere nice to bond with our colleagues.🚂 Travel & Commute: We will cover your SBB half fare card, so we can spend some time together in the office.🌴 Paid Vacation: You get 5 weeks (25 days) of paid vacation every year and 2 additional days of paid vacation to compensate for canton-related holidays, religious holidays, birthdays, etc. The total amount of paid vacation days per year is 27 days.
Our Process
Step 1 - Introduction callTo get to know you better, we invite you to a 30-minute motivational interview with our Talent Acquisition TeamStep 2 - Role DiscussionIn this 60-minute call interview, we assess how well your qualifications and skills align with the role requirements. This discussion will take place with your potential Hiring ManagerStep 3 - Cultural fitIn a final onsite interview, you will learn more about our company culture, and we will assess how well your values and mindset align with our organization.
Our diverse experiences, perspectives, and voices make us the company we are, and we would love to learn more about you!