Job Summary
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include handling inbound calls, addressing customer inquiries, and ensuring a positive experience for all callers. The ideal candidate will possess excellent communication skills and a strong ability to analyse customer needs.
Duties
- Manage incoming calls and respond to customer inquiries in a professional manner.
- Provide accurate information regarding products and services.
- Assist customers with order placements, modifications, and cancellations.
- Perform data entry tasks to maintain accurate customer records.
- Identify opportunities for upselling additional products or services based on customer needs.
- Resolve customer complaints effectively and efficiently, ensuring satisfaction.
- Maintain a high level of phone etiquette while communicating with customers.
- Collaborate with team members to improve processes and enhance customer service quality.
Skills
- Strong communication skills in both English and Spanish; multilingual abilities are highly desirable.
- Proficient in data entry with attention to detail.
- Excellent phone etiquette and interpersonal skills.
- Strong analytical skills to assess customer needs and provide appropriate solutions.
- Ability to upsell products or services effectively while maintaining customer satisfaction.
- A proactive approach to problem-solving with the ability to work independently as well as part of a team. Join us in delivering outstanding service and making a difference in our customers' experiences!
Job Types: 100%, Part-time, 90-100%, 80-100%, 60-80%, 40-60%, 20-40%, Side job, Freelance
Pay: CHF32.00 - CHF50.00 per hour
Benefits:
- Employee discount
- Employee mentoring program
- Referral program
- Work from home
Work Location: Remote