Assistant Banquet Manager (M/F/D)

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city's leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About the job

Based at the Mandarin Oriental Savoy, Zurich within the Food & Beverage Department, the Assistant Banquet Manager is responsible for leading and directing the Banquet service team daily to ensure the operation of the department delivers consistent excellence and guest satisfaction. The Assistant Banquet Manager reports to Banquet Manager and the F&B Manager.

As Assistant Banquet Manager you will be responsible for the following tasks:

• Direct support and representation of the Banqueting Manager in all service-related matters
• Coordination of daily operations to ensure a smooth and efficient service flow in line with our quality standards in the banqueting and service areas
• Ensuring events are thoroughly prepared and executed in accordance with the agreed Banquet Event Order (BEO)
• Supervision and management of event set-up and breakdown
• Close collaboration and coordination with the Event Sales and Kitchen teams
• Delivering personalized service and professional advice to our guests
• Ensuring guest satisfaction by upholding the highest quality standards and handling guest complaints in a professional and solution-oriented manner

As Assistant Banquet Manager, we expect from you:

• Completed training or degree in hospitality, gastronomy, or event management
• Several years of professional experience in operational F&B, ideally with a focus on banquet/events in upscale hospitality
• Proven leadership experience with a motivating, clear, and appreciative leadership style
• Strong communication skills and confident handling of internal and external stakeholders
• Structured and independent working style, strong organizational skills, and a high sense of responsibility
• Service-oriented mindset, hands-on mentality, and strong quality awareness
• Excellent written and spoken German and English skills. Further foreign language skills are an advantage
• Successful applicants must have the right to work in Switzerland

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Swiss Deluxe Rates.

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